Quality Assurance
7 hours ago
Are you enthusiastic, motivated and able to work on your own initiative?
Do you enjoy interrogating reports and analysing data?
Are you outcome focussed and keen to make a difference?
Adult Care Financial Services Team are looking for a highly motivated individual to implement and drive quality assurance processes in line with the Adult Social Care and Public Health Quality Assurance Framework, supporting the journey to become a strengths-based organisation.
Key responsibilities include:
- Investigating and undertaking detailed analysis of informal and formal complaints, making recommendations on resolutions and overseeing actions to deliver these
- Planning, coordinating and delivering quality assurance activities such as audits, dip-samples and surveys
- Collating, presenting and feeding back quantitative and qualitative data to identify key findings
- Coordinating the development, monitoring and delivery of action plans arising from quality assurance
You will need to have excellent interpersonal and communication skills, both verbal and written, and be competent in the use of Microsoft Excel.
You will also have a passion for learning and the ability to support others in their development.
IND3
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