Customer Service Representative

4 days ago


Edinburgh, United Kingdom Alexander Mann Solutions Full time

**Customer Service Representative**

**Pay Rate**:£10.64 to £12.08 (Life / Pensions experience dependant) per hour with pay progression after 6 months.**

**Working Hours: Monday-Friday 8am-6pm - Full Time**

**Full Time
- 35 hours per week Monday - Friday (May be required to work a Saturday once a month)**

**Duration: 12 month initial temporary contract with permanent opportunities**

**Position: Customer Service Representative**

As one of the UK’s largest financial groups, Lloyds Banking Group’s scale and breadth means your career aspirations could become a reality.

Could you help Lloyds Banking Group become the best bank for customers? As one of the UK’s leading financial services Groups, Lloyds Banking Group are currently seeking motivated and enthusiastic individuals to become a part of their team.

**Key Responsibilities**:

- Manage inbound customer calls relating to their accounts and products, keeping it simple and making it easier to do business
- Complete telephony, digital and admin-based tasks to service customer queries
- Take ownership of customer problems, solving them at first point of contact and escalate when required
- Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development
- Contribute to an environment where colleagues want to work, and customers feel valued

**Skills Required**:

- Good communication - oral and written
- Embrace 'in the moment' coaching to develop your skills and knowledge
- A great attitude towards providing an excellent level of customer service which exceeds customer expectations.
- Adaptable to change and willing to embrace new ideas
- Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines

**What’s in it for you?**
- Up to 10 weeks fully paid training
- Great rates of pay
- Potential for extension or a permanent position
- The opportunity to work with some of the most influential and experienced managers in the banking industry

So, if you’re interested in learning, growing, and developing, Lloyds Banking Group could be the place for you.

To apply, click on the link and you will be sent a response immediately with next steps. Complete an online assessment in your own time and one of our recruitment team will be in touch within 24 hours once you’ve completed to talk you through the role in more detail let you know what happens next

00427

**Job Types**: Full-time, Temporary contract
Contract length: 12 months

**Salary**: £10.64 per hour

Schedule:

- Monday to Friday
- Weekend availability

Work Location: One location

Reference ID: 00427



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