Technology Support Iii

**JOB DESCRIPTION**
Propel operational success with your expertise in technology support and a commitment to continuous improvement.

**Job responsibilities**
- Provide technical and functional support to all our end users within Asset Management.
- Investigate the issues raised by researching for similar incidents, learning the data model and checking the data and service logs.
- Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders. Understand the impact of issues, assess priority and successfully identify solutions and workarounds.
- Keep the user updated with the impact and remediation progress of the issue and follow up with the development teams for defects.

**Required qualifications, capabilities, and skills**
- Formal training or certification on technology support concepts and proficient applied experience
- Knowledge of or experience with data analytics and reporting platforms (Qliksense, Tableau, Alteryx, ServiceNow, etc)
- Experience with Splunk and SQL in order to troubleshoot and resolve issues
- Exposure to AI/ML capabilities in the context of technology support
- Experience with ticketing systems, such as ServiceNow and Jira Service Desk
- Experience with database queries
- Experience in observability and monitoring tools and techniques
- Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

**Preferred qualifications, capabilities, and skills**
- Demonstrated stakeholder management experience and well-developed written and verbal communication skills
- Expresses an interest in upskilling in new programming language and other technology skills as required

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.