User Experience Researcher

**The Business**
Founded in 2009 by world-leading body composition expert, our company offers the best personal training experience on the planet.
Since our inception, we have expanded across four continents of the globe and forged an unrivalled reputation for personal training excellence.
Our Technology team is at the epicentre of this growth.
With a mixture of UX, Product, Engineering, and Delivery across four time zones, the team has rapidly scaled from 5 to almost 40 in just under 12 months.
With a singular focus on delivering life-changing experiences, our world-class roadmap consists of developing ground-breaking general public apps, radically re-imagining our complete web and e-commerce customer journey, ideating and building internal trainertools and back-office systems that will accelerate the expansion of hundreds of new gym locations.
Join us - You will simply not find an opportunity like this for personal development and career progression anywhere else.
**The Role**
The UX Researcher will be responsible for helping define and drive the future of our products. You will reveal what our users need from our products by conducting research, working with cross-functional teams, and performing usability studies. These responsibilitiesalso include inspiring change, delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the UX team better understand what would make a user's experience more intuitive, accessible, and seamless.
As the UX Researcher you will be joining our Technical department, reporting into our Head of UX and working alongside our UX Designers. You will be working independently as the sole UX Researcher within the team, allowing for scope of more seniority and ownershipalongside future growth of the department.
This is a great opportunity to work within the nuts and bolts of the fitness industry while also having access to a partnership with UserTesting, providing you with fantastic research footage at your disposal.
**Responsibilities**
- Leveraging analytics and other insights to better understand customer needs.
- Leading research to explore and understand user needs.
- Making research driven recommendations to improve the overall user experience.
- Keeping up to date on news technology/software and understanding what is happening in the market and with competitors.
- Working with designers to iterate and test solutions.
- Independently identifying different research solutions.
- Collaboratively analysing the results of research to recommend solutions.
- Creating research documentation and analysis outputs.
- Running small-medium research projects.
- Working with UX Designer to define structure and layout of the product.
- Working with UX Designer to define the visual identity of products.
- Data Driven Analysis & Testing.
- Regularly testing design work with users in partnership with UX Design team.
- Proactively using data to establish key metrics for projects.
- Exploring data from analytics packages, customer insight or other sources to understand context of research work.

**Requirements**:
We value attitude and intelligence over experience, but the following would be beneficial:

- At least 1 year's prior experience in a similar role.
- Familiar with and can use customer frameworks (e.g., Jobs to be done, personas).
- Prior use of relevant tools for research analysis.
- Understanding of the nuances of researching in different contexts (remote / in person /unmoderated /moderated).
- Bachelor's or MSc in a human behavior related field (or equivalent and demonstrable work experience).
- Experience with remote testing tools.
- A strong desire for creative problem-solving with a positive attitude.
- Excellent time-management skills.
- Demonstrates effective conversational skills, including active listening and questioning.

**Benefits**
- Employee discounted products
- Company matching contribution pension up to a certain percentage
- 22 days holiday, plus bank holidays
- Employee Assistance Programme