Facilities Coordinator

Facilities Coordinator

**Date**:19 Jun 2025

**Company**:DWR Cymru Cyfyngedig Welsh Water Plc

**City**:Newport

**Address**:Newport, Wales, GB, NP10 8FZ

**Job Requisition Number**
- 7657**Work Type**
- Permanent**Job Function**
- Admin**Salary Range**
- £27,089.00 -£30,779.00
+ annual salary uplift
+ annual cost of living increase**Base**
- Cardiff / Newport**Closing Date**
- 23:59 on 03/07/2025**What you’ll be responsible for**
- As a Facilities Coordinator, you will be the first point of contact for all visitors, colleagues, and external stakeholders at our Ty Awen Newport hub and nearby Head Office. You will play a key role in ensuring a professional, welcoming, and safe environment, supporting both front-of-house and facilities operations.**Key Responsibilities**
- Support the Facilities Team in maintaining a safe and compliant working environment, including assisting with site inspections, emergency evacuations, and first aid.
- Coordinate statutory and planned maintenance schedules in collaboration with internal teams and external contractors.
- Monitor departmental compliance and report updates during monthly team meetings.
- Welcome and induct visitors and contractors, ensuring proper sign-in and site contact procedures.
- Manage meeting room bookings and hospitality arrangements.
- Oversee stationery supplies and liaise with suppliers for Welsh Water sites.
- Handle internal and external post, including recorded deliveries, parcels, and courier services. Perform additional duties as required to support business needs.

**Who you’ll work with**

**Internal**:

- Facilities Team
- Personal and administrative assistants to executives and senior managers
- Colleagues across departments

**External**:

- Members of the public and Welsh Water customers
- Visitors, contractors, and external service providers Emergency services (e.g, Fire, Police)

**About you**

**Essential Qualifications & Experience**:

- Proven experience in a customer-facing or reception role
- Strong organisational and scheduling skills
- Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint)

**Desirable**:

- Clerical, administration, or public relations qualifications
- Basic understanding of health and safety legislation
- Previous experience in a similar role Welsh language skills

**Good to know**
- This is a full-time, office-based role (Monday to Friday).- Shift patterns include: Early shift: 7:30am-3:30pm at Ty Awen Office, Late shift: 10:00am-6:00pm at our St Mellons Cardiff Head Office- Typically, one late shift per week and two every four weeks, with at least one month’s notice.- Full in-house training will be provided.**Benefits**
- As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:
- Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
- Option to buy additional annual leave up to 5 days per year
- Enhanced employer pension contributions - Up to 11% employer contributions
- Free Mortgage Brokering Services
- Enhanced family friendly policies
- Gym and fitness discounts as well as high street shopping
- Cycle to work scheme
- Discount off all Welsh Water visitor attraction centres and gift shops
- Car-leasing scheme and free on-site parking at all sites
- Health CashBack scheme and access to an online GP service
- An employee assistance programme for employees and their immediate family

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.**Who we are**
- Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.- To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.- We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.- Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered off