Customer Support

2 weeks ago


Bournemouth, United Kingdom Better Comms (VOIP) Ltd Full time

**Job Title**:Customer Support

**Location**:Bournemouth

**Salary**:£25-28,000 Dependant on experience

**About Us**: Better Comms Telecoms is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.

**Benefits**:

- Opportunity to work in a dynamic and supportive team environment.
- Ongoing training and development opportunities.
- Exciting company events e.g. summer parties at Sandbanks Polo, Christmas parties at Rockwater, and exclusive access to a Premier League football box.
- Access to discount at popular retailers
- 25 days holiday and Christmas shutdown.

**Key Responsibilities**:

- Handle billing enquiries, providing accurate information and resolving any discrepancies.
- Transfer calls to the appropriate team members within the wider team as necessary.
- Manage and resolve customer complaints in a professional and timely manner.
- Deal with inbound queries from customers efficiently and effectively.
- Dealing with customer orders for additional equipment and services.
- Raise tickets for other departments to ensure swift resolution of customer issues.

**Qualifications**:

- Previous experience in a customer support or customer service role, experience within the telecommunications industry is desirable.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to manage multiple tasks and prioritise effectively.
- A positive attitude and a team player mentality.

If you are passionate about customer service and have a knack for problem-solving, we would love to hear from you. Join us at Better Comms Telecoms and be a part of a team that values excellence and customer satisfaction.

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£28,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Employee discount

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person


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