Helpdesk Administrator

We have an opportunity for a full-time Helpdesk Administrator to join our busy team in the Estates department at Rampton hospital. The post holder will form part of the existing Helpdesk team and will be the first point of contact for all calls received from Trust staff, external customers and contractors regarding breakdowns, maintenance tasks, transport, portering jobs, mechanical repairs, incidents, equipment issues, new work requests, room bookings and hospitality. You will provide a friendly and proactive service to customers.

With strong administrative skills and customer focus, you will be required to record accurate details of all calls using the Computer Aided Facilities Management System (FSI Concept), demonstrating an efficient handling of each query which may be giving an update on how an issue/job is progressing and reassuring the caller that their job will be dealt with in a timely manner, ensuring the details are processed correctly and passed onto the appropriate team for action.

We have a huge variety of opportunities in our expansive Trust covering geographically from South Yorkshire, Nottinghamshire to Leicester, providing mental health inpatient and community services, community health services, forensic mental health services and secure prison healthcare across the East Midlands.

We have more than 100 sites and a huge scope of unique opportunities to develop your career and gain some amazing experiences. We strive to be a great place to work and offer many staff benefits and tailored staff support and wellbeing programmes.

Do you want to make a difference?

Do you believe in Trust, Honesty, Respect, Compassion and Teamwork?

Then Nottinghamshire Healthcare is the perfect place for you to start, maintain or further your career. Join our team of nearly 9000 who are making a difference every day. We are all about our people - our staff, volunteers, carers, service users and patients. We are NottsHC.

This role requires an Administrator who is able to effectively communicate with internal and external departments, agencies and contractors whilst employing consistent and rigorous attention to detail and confidentiality with the ability to provide a pleasant and efficient response to a wide range of callers and enquiries on a daily basis. The post holder will work independently but also as part of a team and be expected to use their own initiative in all areas of their work.