Retail Shop Assistant

**Retail Shop Assistant - Aquatics**
- Aqua Group, Unit 16, Ashbrook Park, Leeds LS11 5SF_

Are you passionate about the underwater world and have a knack for providing excellent customer service? Do you have experience in a retail environment and a solid understanding of both marine and freshwater aquatic life? If so, Aqua Group has an exciting opportunity for you

**About the role**:
We are looking for a knowledgeable and enthusiastic Retail Shop Assistant to join our team and help our customers create and maintain thriving aquatic environments. You will play a key role in providing expert advice, assisting with product selection, and ensuring our aquatics section is well-maintained and visually appealing.

This is a full-time position working 42 hours per week 10am-6pm. Some flexibility will be required to meet business or animal welfare needs. Our public industry includes working regular weekends, bank holidays and school holidays as well as being on-call for out of hours emergencies and working sometimes early or late to meet business and animal care demands.

**Responsibilities**:

- Provide exceptional customer service, offering friendly and informative advice on marine and freshwater fish, invertebrates, plants, and associated products.
- Utilise your knowledge of different aquatic species to help customers choose the right livestock and equipment for their needs.
- Maintain a healthy and visually appealing aquatics section, including regular tank maintenance, water testing, monitoring behaviour, and ensuring livestock are in excellent condition.
- Deliver basic veterinary care and treatments.
- Life support systems maintenance.
- Process sales transactions accurately and efficiently using our point-of-sale system.
- Assist with receiving and stocking new livestock and products, ensuring proper handling and care.
- Monitor stock levels and inform management of low or out-of-stock items.
- Daily record keeping and compliance with company policies and protocols.
- Answer customer inquiries via phone and in-person, providing accurate and helpful information.
- Keep up to date with the latest products, trends, and best practices in the aquatics industry.
- Adhere to all company policies and procedures, including health and safety regulations.
- Contribute to a positive and collaborative team environment.

**Requirements**:

- Proven previous experience in a retail environment, ideally within the pet or aquatics industry.
- A strong knowledge base of both marine and freshwater aquarium systems, including fish species, invertebrates, plants, and their care requirements.
- Excellent communication and interpersonal skills with a genuine passion for helping customers.
- Ability to handle live animals responsibly and with care.
- Strong organisational skills and attention to detail.
- Ability to work independently under own initiative with high attention to detail and collaboratively as part of a team.
- Flexibility to work weekends and occasional evenings as required.
- A proactive and enthusiastic approach to learning and development within the role.

**Desirable (but not essential)**:

- Formal qualifications or certifications related to animal care, marine biology or similar.
- Experience with water testing and maintaining aquarium parameters.
- Experience in providing basic veterinary treatment and care to aquatic species.
- Confident with animal husbandry practices for vertebrate and invertebrate species.
- Familiarity with point-of-sale systems and inventory management.
- Full clean UK driving license and personal vehicle.

**Benefits**:

- Competitive salary, £24,000 - £26,000 per annum
- 28 days holiday including substitute bank holidays
- Opportunities for training and development
- A supportive and passionate work environment
- The chance to share your love of aquatics with others

**To Apply**:
We look forward to hearing from you

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£26,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking

Work Location: In person