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Income Recovery Officer

2 weeks ago

Barnstaple, United Kingdom North Devon Homes Full time

**We are looking to recruit two additional Income Recovery Officers following successful appointments within the team.**

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**As part of the Income Team, you will ensure the effective collection and recovery of all rental income and debt owed to NDH by current and former tenants across a range of tenures.**

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**The main responsibilities of the role are**:
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- **To be responsible for the effective management of customer accounts, control and recovery of debts within a specific geographical area.**
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- **To find solutions to recover income due from customers and negotiate reasonable repayment agreements and provide budgeting advice to customers.**
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- **To take action in accordance with company policy, procedures and best practice to ensure that income is maximized and arrears of rent and other charges are kept to a minimum, sustaining tenancies.**
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- **Proactively identify complex cases and vulnerable customers, assess their circumstances and needs to negotiate repayments and give appropriate advice and guidance and make customer referrals to support services, where appropriate.**
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**About You**:
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- **You will have previous experience in housing association income collection or housing environment or a third sector debt support agency.**
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- **You will have a working knowledge of all welfare benefits with particular emphasis on Universal Credit and Housing Benefit regulations.**
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- **You will have good investigative and problem-solving skills to use own judgement and initiative to adapt decisions appropriately to individual situations.**
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- **You will be confident using a wide range of IT systems.**
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**Benefits**:
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- **27 days holiday plus bank holidays**
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- **7% Employer contribution Pension**
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- **Cash Plan of up to £1400 per year**
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- **Employee Assistance Programme (EAP)**
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- **Health & Wellbeing Support**
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- **Family Friendly Policies**
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- **Cycle to Work Scheme**
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- **Tech Scheme**
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- **Refer a Friend Scheme**
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**Hours**:
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**Position 1 - Permanent 30 hours per week**
**Position 2 - 12 month fixed term contract 35 hours per week