Receptionist Team Leader

1 day ago

Bodmin, United Kingdom The Bodmin Jail Hotel Full time

**Luxury | History | Cornwall**

When constructed in 1779, Bodmin Jail was an innovative milestone in prison design with its individual cells and sanitation. Now a four-star luxury hotel, The Bodmin Jail Hotel provides guests with a haven of style and comfort, set within its breath-taking historic surroundings. Located in the heart of Cornwall, this truly unique hotel is now ready for new stories, cherished memories, and unlimited possibilities. It’s an iconic venue and we are building a brilliant team to help shape and deliver the best experience in Cornwall.

**Role**: As the Receptionist Team Leader (known internally as the Front of House Team Leader), you will play a key role in ensuring exceptional guest experiences by leading the day-to-day operations of the hotel's front desk and guest services. You will lead a team of dedicated front of house staff, providing guidance and support to maintain a high level of guest satisfaction and operational efficiency. Working closely with the reservations team.

**Key Responsibilities**

**1. Guest Services**
- Monitor guest feedback and online reviews, taking proactive measures to address any concerns and implement improvements
- Ensure a warm and welcoming atmosphere for guests upon arrival and throughout their stay.
- Ensure the team address guest inquiries, requests, and concerns promptly and professionally.
- Coordinate with other hotel departments to meet guest needs and resolve issues effectively

**3. Front of House Operations**
- Lead front desk operations, including check-in/check-out processes, reservations, and room assignments
- Ensure accurate billing and proper handling of guest accounts.
- Monitor and enforce adherence to hotel policies and procedures

**4. Financial Reporting and Analysis**
- Prepare daily, weekly, and monthly reports on front office performance, guest satisfaction, and revenue metrics.
- Maintain accurate records of guest interactions and incidents

**3. Team Leadership**
- Supervise, train, and motivate the receptionist team and guest services staff to deliver top-notch customer service.
- Collaborate with colleagues to maintain a smooth and organised flow of front of house operations
- Support your team members during busy periods and special events.

**Required Skills & Experience**
- Proven experience in an operational role within the hospitality industry or team leader role
- Demonstrated leadership skills with the ability to inspire and motivate teams.
- Exceptional organisational and multitasking abilities, with keen attention to detail.
- Strong financial acumen and budget management skills.
- Excellent communication and interpersonal skills to effectively interact with staff, guests, vendors, and senior management.
- Proficiency in relevant hospitality software and technology.
- Knowledge of industry trends, best practices, and regulations.
- Flexibility to work irregular hours and weekends as necessary.

**Benefits**
- 28 Days annual leave
- Extra days holiday for your birthday
- Free meals on shift
- Free Gym access on-site
- Company Pension Scheme
- Exclusive Employee discounts on accommodation, attractions & dining across the THC Group.
- Opportunities for career growth and development.
- Health and wellness benefits.
- Employee Assistance Programme
- Training and ongoing support to enhance your skills.

INDFOH

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