Helpdesk Operative

2 weeks ago

Sheffield, United Kingdom CHM Full time

An opportunity has arisen within the Estates & Facilities section for a **Helpdesk Operative**, to support the delivery of all property related requirements across all stations within South Yorkshire.

**Helpdesk Operative
Contract**:Permanent
**Salary**:Grade 3 (£19,312 - £19,698)
**Hours**:Full Time - 37 Hours per week (Flexi Time)
**Work Pattern**:Monday - Friday
**Location**:Headquarters, Eyre Street, Sheffield

**Overall Purpose of Job**

Responsible for the provision of technical advice and support to enable the efficient operation of the Estates and Facilities department and for the administration duties related to the repair and maintenance function of the Fire Service Estate.

Working to department KPIs and ensuring at all-times excellent customer service, quality and efficiency.

**Key Responsibilities**

To assist with planning, allocation and supervision of in-house and contractor resources to repair requests ensuring compliance with Fire Service procedures and standards. Ensuring that all work and contractor visits are reported to the relevant site, bookedin and names of engineers / personnel attending are logged. To assist the Office & Help Desk Manager by monitoring and evaluating the progress of work to ensure deadlines and targets are achieved and that works are carried out in accordance with appropriateregulations and to an appropriate standard. Ensuring that a weekly update report is generated from TecForge outlining completed / outstanding works for each contractor is produced.

Comply at all times with the Code of Conduct for officers of the Authority and such other professional requirements as to the standards of conduct.

**The successful person, as a minimum, must have**:

- Recognised apprenticeship, C&G qualification, NVQ3 or equivalent (for example in Electrical or Mechanical Installation / Engineering, Administration).
- Knowledge of working on a bust facilities customer focused helpdesk with proved track record of customer service, quality and integrity
- Knowledge of computerised data entry and retrieval from databases and spreadsheets.
- Proven ability to assess the technical implications of a building related task, including the ability to assess priority and resourcing.

No agencies please.

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