Administrator

**Administrator**:
**NHS AfC: Band 2**:
**Main area**
- Admin
- **Grade**
- NHS AfC: Band 2
- **Contract**
- Permanent
- **Hours**
- Full time - 37.5 hours per week (Monday to Friday)
- **Job ref**
- 201-22-1123**Site**
- Lostwithiel
- **Town**
- Lostwithiel
- **Salary**
- £20,270 - £21,318 per annum
- **Salary period**
- Yearly
- **Closing**
- Today at 23:59Thank you for your interest in joining us at **Cornwall Partnership NHS Foundation Trust.**

**We pride ourselves in striving to be an employer of choice.**

**_ Strategic Themes_**

**_ Great Care_**:

- We will deliver safe, high quality, consistent and personalised care based on best practice. We are working to be a responsive organisation that listens and learns._

**_ Great Organisation_**_ _**:

- We work to be a green organisation, and our sustainability plan will deliver NHS net zero targets. We will support quality care, research and innovation. All our work will be underpinned by clear and transparent principles and systems._

**_ Great People _**:

- We will work together with our staff to create an organisation that supports our collective health and wellbeing. We will attract, retain and develop great people, and embed a caring, open, inclusive and restorative just culture that supports us to deliver quality care._

**_ Great Partner_**:

- With our partners we will deliver health care that improves people’s quality of life, prevents ill health and reduces inequalities. We will spend our money wisely to achieve high quality outcomes that matter to local people._
- _At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

**_ The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19._**

**Job overview**:
**Are you looking for on the job training? A new challenge?**

**Do you share our CARE values (Compassionate services, Achieving high standards, Respecting individuals, Empowering people)?**

**Then join us as an Administrator.**

Cornwall and the Isles of Scilly recognise the importance of Improving Access to Psychological Therapy (IAPT) for our community, and Cornwall Partnership NHS Foundation Trust is investing substantially in our IAPT service, to improve care. It is an exciting time to join the team as we grow and develop to deliver a high quality psychological therapy service which is forward thinking and innovative.

To provide reception and clerical support to the team, maintaining an effective and efficient delivery of health services. To provide cover in the absence of other staff.

Post holders will work in the IAPT service to provide the first contact point for all clients and referrers (GPs) as well as vital support to our therapists. Our clinical administration team is the first point of contact for our clients, GPs, and other referring agencies, so the post holder will be expected to have excellent customer service skills. The team provides efficient client registration, booking and waitlist management services, so the post holder must have excellent administration, data entry and data management skills.

**Main duties of the job**:
**Responsibilities**:

- Communication and Working Relationships- All other staff in the Cornwall health community.
- Patients/Relatives/Carers/Members of the public.
- Outside agencies and the public where necessary.
- Maintain a good working relationship with colleagues.
- At all times to be accountable to one’s local/line manager.

Team Lead
- Team Administrator
- Admin & Clerical (this post)
- Management and Personal Development- Participate as an appraisee in the Trust’s appraisal system.
- Be able to work as part of a team.

Administrative- Responsible for day to day administration and clerical support.
- Carry out data entry to support the team.
- To undertake efficient reception duties including front of house and routine message taking from patients, carers and work colleagues which includes taking calls from other teams.
- Responsible for maintaining noticeboards in the waiting area. Ensuring posters are current and stocks of leaflets/literature are replenished at all times.

IT Systems and Processes- Process p