Medical Receptionist

**Ashfield and The Grange Medical Centre - Drs Walling and Nathan**

**Job Description and Person Specification**

**Job Title: Reception**

**Reporting to: Reception Team Leader**

**Hours: Part time hours**

**Salary is dependent on experience**

**Job summary**

As a key member of the Patient Services team you will be responsible for providing an efficient reception function that includes some specific administration duties.

The role is busy and varied. You will need excellent communication and interpersonal skills and to be able to handle difficult situations professionally and calmly. You will also need to be able to juggle multiple tasks at once and prioritise these appropriately during the day.

The reception team comprises of eight reception staff across two sites. The team are friendly and supportive and the role will provide you with a good understanding of the NHS.

The position is around 22 hours per week. The post holder will be required to work flexibly and work full time for 7 weeks each year to cover annual leave of their co-worker and be flexible to cover other absences. The post holder must be available to work between the hours of 7am and 6pm.

**Main duties of the job**

To ensure the front of house service of meeting and greeting is welcoming and portrays our standards of friendly, professional and patient-focused care.

To ensure a high focus on customer satisfaction by dealing with queries in a speedy and accurate manner with empathy.

To deal with patients and visitors in a courteous manner, using your skills to ensure matters are dealt with efficiently; providing effective management to patient demand, and reducing
Helping patients to navigate NHS and local services by providing information

Managing prescriptions requests in accordance with Practice policies

Booking patient appointments with clinicians and home visits

Supporting clinicians during surgeries including acting as a patient chaperone
(Training will be given)

Giving out test results,

Booking patient transport and requesting ambulances,

Liaising with other primary and secondary care providers and dealing with general inquiries;
Ensuring that urgent referrals are forwarded to the Admin team immediately

Accurately scanning and coding of hospital letters and other clinical correspondence onto the clinical system;
Keeping patient records up-to-date and recording accurate information as appropriate including read coding;
Handling samples in accordance with practice health and safety protocols and undertaking urine dip stick testing (full training will be provided)

Patient chaperone training will be given

Preparing the consulting rooms prior to surgery and tidying up the rooms after surgery, check stock levels of stationary and medical supplies

General housekeeping e.g. keeping reception and waiting room tidy

Handling money for private non NHS work such as medical reports

Attending training events as required and monthly target meetings

Any other duties as directed by the Management team.

**Person Specification**

**Essential**
- Good communication skills, both written and verbal
- Competent use of IT
- Ability to deal confidently and courteously with people both in person and over the telephone.
- Ability to work flexibly as a team member
- Able to work on own initiative and prioritise workload
- Empathetic, honest, caring
- Diplomatic and considered
- Able to work under pressure
- Willing to work flexible hours as necessary
- An understanding, acceptance and adherence to the need for strict confidentiality

**Desirable**
- Knowledge of the NHS Experience of using clinical systems
- Previous experience customer service background or working as a receptionist in

General Practice

**Job Types**: Part-time, Permanent

**Salary**: £9.70 per hour

Schedule:

- Day shift

Ability to commute/relocate:

- Leeds LS15 8BA: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Medical Receptionist: 1 year (preferred)

Work Location: One location