Operational Support Supervisor

We have an exciting new opportunity for an **Operational Support Supervisor**work here at Thrive Homes This frontline role will be customer focused, providing a comprehensive supervisory service to the organisation.

Thrive Homes is an award-winning housing association with a strong track record and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people enjoy living. We manage over 5,000properties and are continuing to build new homes each year.

We operate full agile working conditions from home and our office in Apsley, Hertfordshire. We pride ourselves on looking after our employees by offering progressive careers and leading benefits. We are continuing to grow as an organisation and aim to attractthe very best talent.

**The Opportunity**
- Manage the delivery of team objectives by actively encouraging good performance and productivity; promptly deal with poor or below standard performance or behaviours.
- Ensure effective communication with team via 121, team meetings, quarterly performance reviews.
- Set and manage team objectives and regularly review against business and strategic plans.
- Actively encourage Continuous Professional Development.
- Encourage team creativity and innovation and create an environment for this to develop.
- Actively promote, encourage and work in line with the Thrive Homes Vision & Values & in accordance with Policies and Procedures
- Work in accordance with our policies and procedures relating to building services and building maintenance works, ensuring they are in line with legal requirements and good practice.
- Support the delivery of a high quality building services and maintenance service including the management of the planning function to Thrive Homes' building and other client's properties in accordance to company plans and legislation.
- Direct line management of the planning resource and capacity to allow for an efficient service delivery to meet agreed targets and supporting.
- Managing the relevant staff to enable the operational support of building services and maintenance projects, ensuring that we deliver a cost effective and competitive repairs service on day to day maintenance, cyclical, refurbishment voids works, home servicingand any other building related projects.
- Manage functional budgets, monitor and production of KPIs and data for THS managers.
- Manage uniform procurement, issuing and replacement.
- Fleet Manager role, manage and monitor vehicle usage.
- Manage repair and replacement of white goods in Market rent properties.
- Manage and support the team to endure material purchases represent vfm.
- Be available for out of hours contact.
- You will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager.

**Requirements**:

- GCSE (or equivalent) grades A-C to include Maths & English.
- Full driving license
- Be able to easily engage with a variety of people from all levels within the business
- Flexible & self motivated
- Have good attention to detail.
- Able to work to strict deadlines and able to carefully plan their work whilst adhering and promoting best practice
- Proven experience of managing an operational team to a successful outcome
- Knowledge of legislation, and current practice relating to servicing and maintenance
- Excellent health and safety management skills
- Experience of working in social housing would be advantageous
- You must have strong customer service skills
- You must be able to work with minimum supervision

**Benefits**
- Salary of **£31,971 - £32,960**per year, depending on experience.
- Annual Leave - 25 days per year increasing by one day per completed holiday year to 30 days maximum
- Life assurance - a payment of X3 your salary
- HealthShield - facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services
- We have a performance bonus up to 4.5% of salary, which is discretionary and non-contractual
- Annual Flu Jab - provided each winter to all employees
- Enhanced Flexible Reward Pot - £900 each year in April to spend on flexible benefits (after completing your 6-month probation and it will be on a pro rata basis)
- A range of engagement activities aimed at building team morale, supporting both physical and mental health and celebrating all things that make us different
- Shopping portal - access to hundreds of money saving options for online and high street shopping.
- MyGym discount - discounted rate at a local gym or gym chain. Which is paid directly from your bank account.
- Thrive Homes is a Mindful Employer, and you can access support from our Mental Health First Aiders
- A range of engagement activities aimed at building team morale, supporting both physical and mental health and celebrating all things that make us different
- Team days - twice a year