Casual Fan Support Team Member

5 days ago

Liverpool, United Kingdom Liverpool Football Club Full time

About the role As a Fan Support Team Member, you will be responsible for ensuring that fans visiting Anfield are helped and supported as required. You will deal with other match day teams as needed to resolve questions or gain information. **What will you be doing?**
- Provide a comprehensive information service for fans on match day, including directions to their seating area, services available, and any promotional activity or special events on-going in and around the Stadium.
- Be a visible sign of support and information for all visitors. Be alert to people around you, acknowledging them, checking they are ok.
- Resolve or escalate any issues of concern or complaint in the appropriate manner and following Club policy and procedures.

**Who are we looking for?**
We are looking for customer service driven individuals who are confident and outgoing, who can communicate clearly. You must be a team player, and be able to remain calm, and have a high level of professionalism. This role requires you to wear a backpack/ flag whilst on duty.

**Applicants who do not already possess Level 2 Certificate in Spectator Safety will be offered the qualification and MUST engage on the training within their first season to continue to be offered work.**

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

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