Call Centre Agent

21 hours ago


Covent Garden, United Kingdom ELITE INTERNATIONAL CONSULTING GROUP LTD Full time

We are seeking enthusiastic and motivated Call Centre Agents to join our growing team. If you excel in customer interactions and are looking for a rewarding role, this could be your perfect opportunity

**Key Responsibilities**:

- Handle inbound and outbound calls professionally and efficiently.
- Assist customers with inquiries, complaints, and service requests.
- Provide accurate information about products/services and resolve customer issues.
- Update customer records and maintain accurate call logs.
- Work collaboratively with team members to meet call targets and service goals.

**What We’re Looking For**:

- **Excellent Communication Skills**: Clear, professional, and friendly communication.
- **Customer Service Focused**: Passionate about helping people and solving problems.
- **Attention to Detail**: Accuracy in capturing information and processing requests.
- **Problem-Solving Ability**: Ability to think on your feet and resolve issues quickly.
- **Team Player**: Collaborative and supportive attitude.
- **Experience**: Previous call center or customer service experience is an advantage but not mandatory.

**What We Offer**:

- **Comprehensive Training**: No experience? No problem We provide full training.
- **Career Progression**: Opportunities to grow within the company.
- **Flexible Hours**: Part-time and full-time positions available.
- **Supportive Environment**: Friendly and energetic team atmosphere.

Pay: From £24,780.00 per year

Additional pay:

- Bonus scheme
- Commission pay

**Benefits**:

- Company events
- Free parking
- On-site parking
- Paid volunteer time
- Transport links

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Covent Garden, WC2H 9JQ: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 01/10/2024


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