Home Collections Officer

3 days ago


Wembley, United Kingdom TRAID Full time

**Location**:London
**Contract**:Full Time
**Salary**: £26,000 p.a
**Position**:Home Collections Officer
**Employer**:Traid
**Reporting to**:Logistics Manager

**Company Overview**:
**About the Role**:As a Home Collections Officer, you will help manage our home collection service. You’ll be the primary contact for customers, ensuring excellent service through managing inquiries, scheduling collections, and assisting with day-to-day coordination with drivers.

**Key Responsibilities**:

- **Manage Calls**: Answer inbound calls, provide information, and ensure a positive experience for customers.
- **Follow-ups**: Proactively reschedule missed bookings.
- **Gift Aid**: Manage the Gift Aid registration process and ensure compliance.
- **Administrative Support**: Assist with essential office tasks as needed.

**Skills & Experience**:

- **Customer Service/Administration**: Proven experience in similar roles, with strong interpersonal skills.
- **Communication**: Excellent verbal and written communication skills with a professional and positive attitude.
- **Technical Skills**: Proficient in Office 365 and CRM systems.
- **Preferred**:Familiarity with London boroughs and postcodes is a plus.

Pay: £26,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person



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