Inside Sales Agent

2 weeks ago

Derry, United Kingdom Budget Energy Full time

Budget Energy is one of Ireland’s fastest growing energy companies, supplying Electricity to over 90,000 homes and businesses. Part of the Flogas Ireland group, Budget Energy operates from our offices in Derry.

We are currently looking for a highly motivated results-orientated Inside Sales & Retention Agent to join us on a permanent basis in our Derry office to help us grow our residential customer base in Northern Ireland through a programme of multi-channel sales and customer-retention campaigns and activities.

We are looking for individuals who love to interact with customers, have excellent sales skills and customer engagement experience and who want to bring their capabilities in this area to the next level.

**Main areas of responsibilities**
- Retaining customers via both inbound and outbound channels
- Acquiring new customers via both inbound and outbound channels
- Moving customers between and into new premises
- Sales administration and support
- Maintain a healthy conversion rate of connected calls to successful acquisition/retention
- Internal metrics around quality and customer interaction are met
- Codes of practice and other regulatory requirements are adhered to relating to sales and marketing specific activity
- Managing workload, working diligently and independently
- Managing customer expectations in line with codes of practice
- Adhering to company policies and procedures in line with health and safety legislation
- Up-selling and cross-selling of products and services
- Your flexibility to assist other sales areas of the company including supporting trade shows and events as required is essential.

**Experience**:

- 1-2 years in a similar role in energy, telecoms, or customer services ideally
- Outbound phone-based experience is preferred but not essential

**Role specific (technical) knowledge / skills**:

- Good IT skills, particularly in Microsoft Excel.
- Strong understanding of digital sales and social selling
- Excellent communication skills.
- Strong customer focus and negotiation skills.

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