Customer Service Specialist

2 days ago

Bolton, United Kingdom Fusion People Ltd Full time

**Customer Service Specialist**
One of our most prestigious clients are looking for a customer service specialist to join their expanding team. Do you have a passion for delivering excellent customer service? Do you want to work for a company that recognizes their employees hard work andrewards them? Are you looking for a long-term career progression? If so, this could be the ideal role for you
Main Responsibilities as a Customer Service Specialist:

- Contact customers to book in their appointment to fit their new SMART meters.
- Receive and service inbound customer queries
- Proactively communicate with allocated engineers to ensure they are aware of any specific customer requirements
- Follow the abort process to endure that any incomplete jobs are reschedule and can be completed
- Follow all agreed processes to encourage a consistent approach to all tasks
- Work closely with Team Leader to deliver fair customer outcomes
- Submits accurate and timely reports to Operations Team Leader as required
- Works closely with other Operations functions and Team Leaders to share best practice
- Continually strive to achieve performance targets and delivering great customer interactions
Skills needed as a Customer Service Dispatcher:
Experience of working in a Customer Service environment
- Efficient and concise communication skills
- Ability to work as part of a high performing team
- Has the natural ability to problem solve and can react and resolve back-office issues in an ever-changing landscape
- Ability to work well under pressure whilst constantly considering opportunity for improvement and development
- Computer literate,
- Confident IT ability
- Manages own workload effectively
- The ability to use own initiative with decision making
- Flexibility to support the requirements of the role
- Is an analytical thinker
- Excellent verbal and written communication skills
- Engaging and friendly with customers to secure work for our engineering workforce
- Attentive and able to listen patiently
- Can deal with situations in a sensitive and empathetic manner
- Is honest and trustworthy
- The ability to motivate others within the team
- The ability to build and maintain customer relationships to ensure customers are delighted and future growth opportunities
- Resilient and responsive to change
- Contributes to team development through sharing expertise
- Positively engage with month performance reviews, coaching, feedback, and any other developmental opportunity to ensure continual improvement
- Build and maintain strong relationships with colleagues in the office and across the business
- Seek to continually improve the ways of working
Qualifications needed to be a Customer Service Specialist:

- 5 GCSEs, or equivalent (including Maths and English
- Equipped to hit the ground running and deliver results at pace, while maintaining poise.
- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies onour website.

  • Customer Service Specialist

    2 weeks ago

    Bolton, United Kingdom ao.com Full time

    **About The Role** Making customers happy is at the heart of everything we do. It’s such a big deal at AO that even our logo is smiling! As a Customer Service Specialist at AO, you’ll be exceptional in the moments that matter. We treat every customer like our gran - and we’ll trust you to do the right thing. But it’s not just our customers we want...

  • Customer Service Specialist

    1 week ago

    Bolton, United Kingdom EasyHiring Full time

    Role: Customer Service Specialist Site: TPUK Manchester, Martin House, 23 Hunts Bank, M3 1BE Contract: Full-Time Training Duration: 15 days, Monday to Friday Hours: 37.5 per week Shifts: Full flexibility Between 8:00am-6:15pm Monday to Friday, NO WEEKEND WORKING and NO BANK HOLIDAYS. **Salary**: £20,319 pa (£10.42ph) THIS IS AN OFFICE BASED ROLE AND...

  • Customer Service Assistant

    6 days ago

    Bolton, United Kingdom Petrol Service Stations Full time

    We are on the look out for Customer Service Champions to join our team! The role of a Customer Service Assistant within a Petrol Station involves a range of tasks, including advising and Serving Customers, Till operation, Stock Replenishment /Rotation / Merchandising, Cash handling and carrying out Housekeeping activities according to set procedures. **Job...

  • Customer Written Feedback Specialist

    2 weeks ago

    Bolton, United Kingdom Haier Europe Full time

    Customer Written Feedback Specialist Attractive salary + benefits Bolton As a Customer Written Feedback Specialist, you’ll contact customers to present them with the outcome of their inspection and/or claims. You’ll work closely with our service administration, legal and technical teams to provide the customer with an outcome in real time so that the...

  • Customer Service

    2 days ago

    Bolton, United Kingdom Electronic cigarettes ltd Full time

    Customer Service Founded in 2011, Ecigwizard/Aquavape have grown to become the largest online and offline retailer in the UK. We are one of the largest stockists of electronic cigarettes and e-liquids in the UK and Europe, currently supplying more than 600 independently ownedvape stores as well as over 80 private white label e-liquid clients. Added to this,...

  • Customer Service Advisor

    2 weeks ago

    Bolton, United Kingdom Northgate Vehicle Hire Full time

    **Salary**: £23,712 pa **Weekly Hours**: 42.5 hours **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Advisor**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where...

  • Customer Service Advisor

    2 weeks ago

    Bolton, United Kingdom Sciensus Full time

    **Do you have a passion for delivering a high quality customer focus service?** We are currently recruiting for a **Customer Service Advisor** within our** Bolton Distribution Centre**. Essentially, we are looking for an individual to come and join us who can deliver a high quality, customer focused service regarding the delivery of our patients’...

  • Customer Service Advisor

    6 days ago

    Bolton, United Kingdom ao.com Full time

    **Customer Service Specialist** £21,760 - £26,000 plus excellent benefits Bolton **About The Role** Making customers happy is at the heart of everything we do. It’s such a big deal at AO that even our logo is smiling! As a Customer Service Specialist at AO, you’ll be exceptional in the moments that matter. We treat every customer like our gran - and...

  • Customer Service Assistant

    2 weeks ago

    Bolton, United Kingdom Travelex Full time

    **Travel Services Partner - Tesco Bank Bolton - Part Time** **Job Type**: Permanent, Part Time **Hours per week**: 24 **Salary**: £10.25 per hour, plus earn up to an additional £250 bonus T&C’s apply. **Working Patterns**: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your...

  • Customer Service Team Leader

    1 week ago

    Bolton, United Kingdom Mpeople Full time

    Are you a Customer Service Team Leader or a Customer Service Representative looking to take the next step who wants to work for an established Manufacturer? You will be based at the Head Office in Bolton and be part of a group of companies with a team based across the UK and internationally. All the company's products are designed and developed at head...