Patient Services Navigator

2 weeks ago

Lancaster, United Kingdom Lancaster Medical Practice Full time

**The Role**

The exciting role of Patient Services Navigator is integral to the smooth and efficient running of our Practice on a daily basis. In this key role, you will assist patients to access care, either by working in our telephone hub or on our busy reception desks. You will deal with general enquiries, projecting a positive and friendly image to patients and other visitors.

**Who are we?**

Lancaster Medical Practice is a large GP provider delivering General Medical Services to around 68,000 patients in Lancaster, the surrounding villages and the University campus. We deliver our services from seven locations throughout the city of Lancaster and its surrounding area and are continuing to develop ourselves to improve what we do for our patients, staff and the local community.

**What we offer**
- The opportunity to be part of a progressive, forward-thinking organisation with patient centred General Practice at our core.
- Working during our opening hours - no unsociable hours or bank holiday working.
- A competitive salary of £22,369.35 per annum (pro rata for part time posts).
- Generous holiday entitlement of 25 days plus bank holidays.
- Great internal development opportunities. Last year, 25% of our Patient Services Navigator team moved to different roles or were promoted within LMP.
- Opportunity to join the generous NHS pension scheme.
- Access to an Employee Assistance Programme which is a confidential and independent counselling and information services available to all employees.
- Access to a number of NHS discounts.
- Social events throughout the year.
- Wellbeing activities such as group walks cycling and many more.
- Savings scheme designed specifically to help you save up for Christmas.

**What we ask**
- We are ideally looking for people who would like to work full days (8.00am - 6.30pm / 8.00am - 4.30pm / 10.00am - 6.30pm / 9:30 am - 8:00 pm) but would love to talk to you if you are interested in part-time options.
- That you have great attention to detail and previous experience working with the public/patients.
- Good customer care skills on reception and on the telephone.
- Willingness to work hard as part of our friendly LMP team in this rewarding and varied role

**Safeguarding**

**Job Types**: Full-time, Part-time, Permanent

Pay: £11.44 per hour

**Benefits**:

- Company pension
- Employee discount
- Free flu jabs
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Work Location: In person

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