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Lounge Host/hostess Receptionist

2 weeks ago

Hounslow, United Kingdom Qantas Premium Lounge London Full time

Ideally with at least three years’ experience in a luxury hospitality environment or ex-cabin crew with impeccable presentation and a warm friendly smile that will set you apart.

Our lounge hosts are the face of our lounge they represent both Accor and Qantas to our passengers by giving a friendly welcome at the reception desk of our premium lounge in Heathrow terminal 3. Dealing with lounge access, check in, transfer, seat changes and general enquires.

In addition to working on the reception the hosts will work on the main floor of the lounge to ensure that our VIP passengers are well taken care of.
- Previous customer service or hospitality experience is a must.
- A friendly, customer focused attitude with the drive to provide Total Customer Satisfaction.
- A high level of food, wine & beverage knowledge.
- Initiative to ensure that interactions with our customers are positive and efficient.
- Confidence in liaising with various internal and external clients. Maintaining a high standard of grooming and presentation.
- In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
- **5 years background check and criminal record check is required to work at the airport.**:

- Flexibility in regards to your work availability is essential, as the Lounge operates 7 days a week, including evenings, weekends and public holidays.

*

**Sound like you? In addition to your salary we offer a range of other benefits including**:

- Free meals on duty
- Discounts in over 4k hotels worldwide
- Your birthday off
- Extra holidays with length of service
- Access to our lounges for you and your immediate family
- Uniform dry cleaning
- Employee Assistance Program
- The best coffee on the airport and much more

**Salary**: £15.42 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount

Schedule:

- 12 hour shift
- 8 hour shift

Ability to commute/relocate:

- Hounslow: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: LHR LH