Visitor Experience Host

**Advert close date: 22nd May 2025**

**Join The Crown Estate Team as a Casual Visitor Experience Host - Savill Garden Visitor Centre - Windsor Great Park**

The Crown Estate is an independent, commercial business with a purpose to create lasting and shared prosperity for the nation. We manage a diverse portfolio worth over £14 billion, including land and seabed across England, Northern Ireland, and Wales. Windsor Great Park is the only Royal Park and forest managed by The Crown Estate, covering approximately 6,400 hectares (15,800 acres) and includes Windsor Great Park, the Home Park of Windsor Castle, Swinley Forest, and our Visitor Centre at The Savill Garden.

As a **Visitor Experience Host at the Savill Garden Visitor Centre**, you will act as an ambassador for Windsor Great Park, providing exceptional customer service, welcoming and connecting with visitors to ensure they get the most out of their visit.

**Key Responsibilities**:

- **Customer Service**: Offer an engaging and friendly welcome to visitors.
- **Visitor Facilities**: Ensure visitor facilities are inviting and safe, including tasks such as reporting building issues, touch-up cleaning, litter picking, checking toilets, and emptying bins.
- **Information Sharing**: Provide visitors with accurate information about Windsor Great Park and share your knowledge to enhance their visit.
- **Sales Promotion**: Promote the Savill Garden and encourage visitors to buy tickets. Promote membership offerings, communicating the benefits and value of the scheme.
- **Transaction Processing**: Process transactions on the tills efficiently and professionally.
- **Stock Management**: Support the team to ensure stock is available, well-displayed, and available for purchase. Maintain stock knowledge to offer advice to customers and maximize sales opportunities.
- **Group Visitors**: Welcome group visitors, boarding coaches to provide information and answer questions.
- **Catering Liaison**: Liaise with the catering team to ensure visitors have a good catering experience and resolve customer issues as required.
- **Customer Feedback**: Respond to and deal with customer complaints, seeking support and referring on where necessary.
- **Safety Compliance**: Conduct all duties in a professional and safe manner, completing health and safety checklists in line with Crown Estate policies and procedures.
- **Emergency Procedures**: Help ensure the Visitor Centre is safely and calmly evacuated in an emergency.
- **First Aid**: Administer first aid when necessary.
- **Operational Support**: Contribute to improvements in customer service, membership, retail, and catering sales or visitor operations in general. Proactively manage queues for visitor facilities, including general building access, catering, and retail queues.
- **Event Support**: Assist with additional duties to support events and special promotions.

**Requirements**:

- **Enthusiasm**: Passionate about Windsor Great Park with an interest in its history and offerings.
- **Customer Orientation**: Highly customer-oriented with the ability to exercise tact and diplomacy.
- **Communication Skills**: Good communicator, confident, friendly, approachable, and able to engage with a wide variety of people.
- **Calm and Assertive**: Ability to remain calm and assertive in various situations.
- **Flexibility**: Willingness to have a flexible and versatile approach to provide support wherever and whenever needed.
- **First Aid**: First Aid trained to the required level (training will be provided).
- **Team Player**: Ability to work well within a team.
- **IT Skills**: Basic IT skills.
- **Customer Service Experience**: Proven track record in an environment where the customer comes first is essential.
- **Problem-Solving**: Proven experience of dealing with the public positively to resolve concerns.
- **Admissions Experience**: Previous involvement in an admissions/ticket selling role is desirable, but full training will be given.

**Why Join Us?**
- Be part of a historic and prestigious estate.
- Contribute to creating lasting and shared prosperity for the nation.
- Enjoy working in a beautiful and dynamic environment.

**Qualifications**:

- DBS checked
- Training in First Aid (training will be provided)

**Why Join Us?**
- Be part of a historic and prestigious estate.
- Contribute to creating lasting and shared prosperity for the nation.
- Enjoy working in a beautiful and dynamic environment.

**_ At Windsor Great Park we are committed to creating and fostering a culture that promotes safeguarding and the welfare of children, young people and adults at risk. All employees are expected to share this commitment._