Customer Support Executive

2 weeks ago


Manchester, United Kingdom Hire Group Full time

Title: Customer Support Executive

Location: Manchester, UK

We are looking for a dynamic and enthusiastic Customer Support Executive to join our team in Manchester. As a Customer Support Executive, you will be responsible for providing exceptional customer service and support to our clients.

**Responsibilities**:

- Resolving customer complaints and issues in a satisfactory and efficient manner.
- Keeping accurate records of customer interactions and transactions.
- Identifying and escalating priority issues to the appropriate department or team member.
- Providing product information and answering questions about our products and services.
- Collaborating with other team members to ensure customer satisfaction and success.
- Continuously striving to improve the customer experience.

**Requirements**:

- Excellent verbal and written communication skills.
- Strong problem-solving and analytical skills.
- Ability to work well under pressure and in a fast-paced environment.
- Proven customer support experience.
- Familiarity with CRM systems and practices.
- Knowledge of customer service principles and practices.
- A positive attitude and a willingness to learn and grow.
- Availability to work flexible hours including evenings and weekends.

**Salary**: £10.00-£11.00 per hour

**Benefits**:

- Flexitime
- Free or subsidised travel
- On-site parking

Schedule:

- Flexitime

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Flextime



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