Customer Service

2 days ago

Sheffield, United Kingdom Global Windows Full time

Global Windows is a long-established and trusted home improvement company in Sheffield, specialising in windows, doors, and conservatories. We pride ourselves on excellent customer care, high-quality products, and a supportive team culture.

We are looking for a **Customer Service & Operations Coordinator** to join our busy office and warehouse team on a permanent basis. This is a varied role combining customer service with hands-on support, making it ideal for someone who enjoys both desk-based tasks and practical work.

**Key Responsibilities**
- Act as the main point of contact for customers, handling enquiries, remedial and service call requests professionally and efficiently.
- Manage the engineer’s diary, scheduling appointments and ensuring work is allocated effectively.
- Order and track parts for remedial jobs, ensuring timely completion of rebooks.
- Ensure replacement parts are returned to suppliers for credits or warranty checks, keeping accurate records of outcomes.
- Offer and explain servicing packages to existing customers, providing accurate pricing and encouraging repeat business.
- Take delivery of products at the head office depot, including windows, doors, and glass units etc.
- Check deliveries against orders, report discrepancies, and ensure goods are stored safely and securely.
- Work with engineer and the wider office team to ensure smooth day-to-day operations.
- Order stock and checking against stock for weekly installations.
- General housekeeping of depot keeping it clean, tidy and organised etc.

**About You**
- Previous experience in a customer service or coordination role is desirable.
- Strong organisational and time-management skills.
- Confident communicator with an excellent telephone manner.
- Comfortable with computer systems and administration tasks.
- A team player with a proactive, hands-on approach.

**What We Offer**
- Permanent, full-time role with competitive salary (dependent on experience).
- Training and support to succeed in both office and logistics aspects of the role.
- Friendly, close-knit working environment in a respected local company.

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person

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