Health Advisor

BUPA Health Adviser

**Job Purpose**

To deliver a range of Bupa health assessment products & actively work with our customers (adults and children) to identify lifestyle changes that will directly impact their health & wellbeing. Help people make brave decisions & take the steps that will lead to our customers (adults and children) leading longer, healthier, happier lives.

**Accountabilities & Activities**:
Lifestyle Advice/Health Promotion
- Have an open & honest conversation with our customers about lifestyle & behaviour changes they can adopt in order to lead a longer, healthier, happier life
- Promote and encourage a healthier lifestyle for our customers in accordance with Bupa current clinical policy and recommended national and international guidelines
- Give individual lifestyle advice appropriate to customer needs with reference to their health risk, health assessment results and their health and wellbeing goals
- Ensure are supported throughout their health assessment journey
- Promote lifestyle coaching
- Deliver effective lifestyle coaching if required and trained
- Promote the benefits and features of Bupa Boost

**Clinical**
- Carry out Bupa health assessment tests in accordance with Bupa Health Clinics policies and protocols
- Explain clinical results and risk factors to our customers - take them on a journey of how this impacts their health & wellbeing & steps they can take to mitigate this risk
- Refer customers to a Bupa Doctor as required - work as partners to manage the Customer’s Health Assessment
- Ensure accurate recording of all samples and entry on Bupa Medical Reporting system
- Prepare equipment prior to each health assessment session and leave environment in a clean, tidy and safe condition after use

**Customer Service**
- Offer an outstanding customer experience & put the customer at the centre of their health assessment
- Guide customers to a healthier lifestyle
- Keep the customer informed - explain procedures and tests
- Work with the customer to prioritise health risks and goals

**One Bupa**
- Have an excellent knowledge of all health assessment products.
- Be willing to participate in promotional events.
- Where appropriate recommend Bupa Health Clinic products and services e.g. musculoskeletal, dental and GP services
- Maximise resources - monitor supplies with a view to minimising waste and ensuring stock availability.
- Support initiatives to increase revenue/ profitability
- Plan and prioritise work according to the needs of the appointments schedule
- Demonstrate a commitment to One Bupa working
- To manage risks in accordance with Bupa’s Three Lines of Defence Model and the Health Clinics Risk Management Policy’

**Treating Customers Fairly**

You should be able to demonstrate that you pay due regard to customers and treat them fairly by:

- making the fair treatment of customers central to all organisational changes, procedural changes and policy decisions that you make, approve or oversee.
- always demonstrating fair customer treatment to other employees - leading by example.
- rewarding the fair treatment of customers by other employees.
- being able to explain the impact that your role and actions have on the fair treatment of customers
- being able to explain the potential implications for customers who are not treated fairly by you or others.
- always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills.
- always seeking to help those people who work for you to be competent to do their jobs e.g. by ensuring that they complete all compulsory regulatory training on time.

**Qualifications, Training & Experience**:

- Experience of performing measurement or assessment in a health and fitness e.g. personal training or medical environment plus a post-secondary education vocational qualification.
- Experience of giving customer advice in a healthy living / lifestyle context, including physical activity, nutrition, smoking, alcohol, sleep and stress management

And/ or
- Educated to degree level in exercise physiology, nutrition or similar health science or nursing equivalent qualification.

And
- Knowledge of anatomy/physiology in relation to health and lifestyle
- Excellent interpersonal and communication skills - written and verbal
- Good IT skills - including MS Office packages
- Experience of working in a customer facing environment that relies on 1:1 communication & interaction

**Judgement Skills**:

- Ability to interpret a wide range of data, assessing the relevant messages to then deliver to the customer, tailoring these based on individual requirements
- Strong empathy & communication skills - listen to the key messages, seek to understand the Customer’s perspective & make recommendations about proactive changes they can make to impact their health & wellbeing
- Strong attention to detail - ensure the clinically relevant information is re