Business Services Supervisor
7 days ago
**Business Services Supervisor - Central Richmond - £32 -38k DOE**
**Hours of business: Monday to Friday 9.00 - 17.00**
Lamb Personnel is looking for an experienced team manager /supervisor to join our client, a busy and well-established company based in central Richmond.
The key responsibilities of this role will be to deliver excellent service to internal customers as part of the Business Services Team.
**Responsibilities & Main Duties**:
- (full job description can be shared in due course)_
The key responsibilities will be to personally deliver an excellent service to internal customers as part of the Business Services Team.
- Complete monthly one-to-ones with each induvial team member, ensuring they are
- meeting the customer service excellence levels.
- Complete the Annual Appraisal and Objective setting.
- Ensure training of new starters or upskilling of current members is completed by the
- best-suited individual from any of the 3 teams.
- Provide cover for your fellow Business Services Supervisors in their absence
**Business Administration**
**General Office Duties**:
- Assist with distributing post, franking post (Cover)
- Document scanning/archiving (Cover)
- Other ad hoc duties when required
**Competencies**
- Possess an open, forward-thinking approach that prioritizes process development and ongoing change
- Good organizational and leadership skills
- Ability to handle conflict in a professional manner and to handle the situation with empathy to bring issues to a resolution
**Personal Qualities**
- Excellent verbal and written communicator
- Excellent interpersonal skills
- Good knowledge of MS Office
- Good clerical skills
- Good time management and organisational skills
- Focused on providing excellent service to internal customers
- Ability to work under pressure and on own initiative
**Personal Attributes**:
- Open, responsive and proactive
- Sensible problem-solving approach
- Focussed, accurate, patient and attentive to detail
- Capable of taking initiative and working without supervision
- Team player
**Benefits**:
- Lovely modern offices
- Opportunity for progression
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