Dual Services Officer

**Job Reference: SEC/JF/01-11/674/1**

**Job Title: Dual Services Officer**

**Location: Broughton, Flintshire** -**_Applicants must have the right to work in the UK_**

**Salary: Competitive**

**Contract**:Permanent - 6 Months**

**Hours per week: Variable Shift Rota - 18:45 - 06:45 - 42 hours per week**

**Business Overview**

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

Our security division works with our clients to create bespoke, cohesive security solutions. By utilising trained security professionals and the latest technology, we provide manned guarding, security systems, concierge, mobile welfare, and hire-watch toensure our client’s employees, visitors and assets are kept secure.

**Role Overview**

We are currently recruiting for a Dual Role Security Officer to join our passionate and driven Security team based at our client’s site in Broughton, Flintshire. / within the Broughton, Flintshire region.

**Purpose of the Role**:Delivering outstanding customer services to all visitors to the site. Secure premises and personnel by patrolling, and inspecting buildings, equipment, and access points; permitting entry. Prevents losses and damage by reportingirregularities; informing violators of policy and procedures. Responsible for assisting the day to day cleaning responsibilities for the site ensuring that the cleaning specifications are adhered to.

**Internal Contacts**:Client / Centre Manager / Regional Manager / Tenants / Local Authority Personnel / General Public / Centre Management Team / Incentive Head Office Team

**Duties and Responsibilities**:

- Patrol the site providing a high visibility presence to deter potential shoplifters, prevent and detect signs of intrusion and ensure security of doors, windows, and gates
- Answer alarms and investigate disturbances
- Documenting and report any hazards or concerns to all relevant parties in line with site guidelines
- Monitor and authorize entrance(s) and departure(s) of employees, visitors, and other persons to guard against theft and maintain security of premises
- Be able to contact emergency services in cases of emergency i.e. Fire, Unauthorised access, Injuries/ injured person(s), Theft/ burglary, Suspicious devices, Environmental disaster, Flood. This is by no means an exhaustive list but it gives an indicationof what could result a call out to the emergency services
- Respond to any first aid requirements (Inc. potential defibrillator use) for any patients on site
- Circulate among visitors, patrons, and employees to preserve order and protect property
- Warn persons of rule infractions or violations, apprehend or evict (See on site rules & regulations)
- Control room duties including access and egress for service areas and periodic CCTV patrolling of site
- Carry out routine cleaning tasks as delegated, including male and female public facilities and dealing with bodily fluid spillages
- Carry out all cleaning as laid down in the specification and method statements, ensuring all relevant documentation is completed
- Operate as part of the team, providing our customers with the required image
- Provide a safe and clean environment for the general public and staff
- Report any Health & Safety hazards to your line manager
- Use and monitoring of cleaning machinery and report all maintenance requirements as specified to your line Manager
- Report any impending shortfalls in stock levels to the line Manager
- Be aware of risk and compliance during day to day operation
- Be aware of the team’s role in the management of events and activities, understand team requirements and assist as appropriate
- Maintain positive relations with retailers and assist where appropriate
- Work with other teams for the benefit of the site, developing new skills where appropriate
- Deliver on the Centre’s standards and expectations
- Participation in site emergency procedures
- Carry out any other reasonable request of the Manager, Client, Regional Manager or Senior Management Team

**About You**:

- Must hold a valid SIA Licence
- SIA CCTV Licence
- First Aid at work
- Customer Service Training I.e. World Host or similar course or qualification
- Demonstrate exceptional customer service skills
- Maintain communication at all times will your colleagues using site specific communication methods
- Maintain and develop working relationships, with the client, Managers, Colleagues, Regional Manager
- Ability to work within a team
- A good understanding of basic IT skills
- Attention to detail show through articulate report writing

**Benefits**:

- Access to Wagestream - a financial well-being tool
- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Atalian Servest Superstar Awards

**How to apply**

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

**Diversity & Inclusion**

We are an equal-opportunity employer and are proud of the diversity represented across our business. In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the