Control Room Administrator

1 week ago


Huntingdon, United Kingdom Bensons for Beds Full time

Are you organised, attentive, and calm under pressure? We are looking for a dependable individual to join our dynamic team as a Control Room Administrator. This is a key position, managing critical information, processes, and communication in our control room environment. If you thrive on multi-tasking and supporting smooth operational processes by remaining focused and diligent, we’d love to hear from you.

**Main Responsibilities in Control Room Administration**:

- Monitor and respond to control room systems, alarms, and communication channels in real-time
- Maintain detailed electronic and paper logs, accurately recording all events and incidents
- Coordinate responses to alerts or issues by communicating with internal teams and escalating as necessary
- Manage access control, issuing passes and monitoring visitor and contractor entries and exits
- Produce timely reports for management, highlighting trends or repeat issues
- Conduct routine checks on systems and escalate technical faults to appropriate teams
- Support emergency and incident management procedures, ensuring documentation is accurate and up to date
- Share shift handover information succinctly and clearly with colleagues
- Ensure compliance with health, safety, and security procedures at all times

**Essential Skills and Experience for a Control Room Administrator**:

- Strong attention to detail and excellent organisational skills
- Effective verbal and written communication abilities
- Capability to remain calm and methodical under pressure or during critical incidents
- Confident in using IT systems, including MS Office and incident logging tools
- Previous experience in a control room, security operations, or similar environment is desirable but not essential
- Ability to handle confidential and sensitive information with integrity
- Flexible and adaptable approach to working patterns and tasks
- Team player with a proactive and responsible attitude

**What We Offer to Control Room Administrators**:

- Competitive salary and comprehensive benefits package
- Training and ongoing development to support your growth in our organisation
- Supportive, inclusive, and collaborative working environment
- Opportunities for career progression within operational and administrative teams
- Staff discounts, pension contributions, and life assurance
- Employee wellbeing programmes and flexible work arrangements where possible

**Working Hours and Location for Control Room Staff**:

- Full-time role based in our state-of-the-art control room
- Shift-based working patterns, including days, nights, and weekends as rostered
- Conveniently located and accessible by public transport



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