Field Care Supervisor

Our Hatfield branch of Alina Homecare are now looking to hire a new Field Care Supervisor to join our fantastic team working in the Potters Bar area

At Alina Homecare our staff are just as important as the clients we look after. In Alina Homecare you are never 'just a number’ and we actively encourage our colleagues to participate in ideas sharing to help us become an even better place to work and aneven better company to receive care from. We pride ourselves in offering fantastic career progression, competitive pay along with a real sense of reward for each job well done. Alina Homecare has always put quality first and we will not compromise on our care.As a result, this means that our clients stay with us longer and we are able build long lasting beneficial relationships for both staff and our clients.

We have a very clear business model which is to be the best care provider in the area and as a result this allows us to build and retain our clients base without the need to constantly push for more new 'hours’ to increase the volume of care we deliver.While our business are growing, they are growing safely and that will never be compromised.

This is Social Care and the role of the Field Care Supervisor can be demanding at times but at Alina we recognise the hard work each staff member puts in and the need for a good work/life balance.

**Job Role**

Our field supervisor will be responsible for implementing field-based quality monitoring systems and providing support to all care staff within a defined area.

Our Field Supervisor are our main link between the office and our Service Users and their most important responsibilities includes ensuring that our customers are receiving the care and support they expect and deserve, ensuring that our Care Workers arecarrying out their duties to the high standard that we expect of them, and working closely with the office-based team.

The work will involve conducting assessments and reviewing on a regular basis how the service is delivered. Field Supervisors with share spend the majority of their time out in the field with Service Users and Care Workers and will also be expected to comeinto office in order to complete necessary administrative duties and report back to the Registered Manager and Care Coordinators

**Principle Responsibilities**:

- Arranging initial visits to, and the assessment of, prospective Service Users to decide whether Alina Homecare is able to meet their personal care needs and negotiating an appropriate fee with the purchasing authority, or the customer or customer’s familyif not eligible for local authority support.
- Conduct Risk Assessments as part of the Individual Needs Assessment and to update these as required as part of the Service User's risk management;
- Delivering personal and non-personal care to customers if necessary
- Carry out introductory visits every time a Care Worker visits a Service User for the first time;
- To be on-call in case of emergency;
- Liaise closely with Care Coordinators regarding recruitment, permanent allocation of Care Workers and the writing of Care & Support Plans
- Identify any training needs of Care Workers and report accordingly;
- Conduct Care Reviews and respond to Individual Review Forms completed by Care Workers
- Report any changes in a Service User to the Care Coordinator
- Monitor, supervise and mentor all Care Workers in the field
- Encourage and identify opportunities for Care Workers' continuing professional development.
- Monitor all Service Users for customer satisfaction
- Ensure the accuracy and completeness of all documentation held in Service Users' homes;
- Ensure that all written reports and administration is up to date
- Liaise closely with the Branch Manager and Care Coordinator in the office and report back regularly on activity in the field.

**What we offer**:

- Paid holiday
- £500 Referral Scheme
- Free induction training
- Regular paid refresher training
- Free uniform
- Mileage allowance
- Opportunity to study for Diploma in Health and Social Care
- Exclusive employee discounts on your favourite brands helping you make great savings
- Exceptional support from our office staff and existing care assistants
- Competitive leasing deals on new cars for you, your family & friends

**Personal Specification**
- Be experienced in providing care to a wide range of Service Users
- Experience in domiciliary homecare
- Senior Care experience
- Be able to deal with potentially stressful, deadline driven situation.
- Drivers Licence and Transport

**Job Information**
- Job title: Field Care Supervisor
- Salary: up to £23,000 per annum
- Job Location: Potters Bar
- Reporting to: Registered Manager
- Working Hours: 08:30 - 17:00 Monday to Friday with on call duties in addition

**Field Care Supervisor - Senior Care Worker - Senior Support Worker - Care Supervisor