Duty Manager

**Duty Manager (Reading Arts)**

**Part time - 30 hours, Permanent**

**£17,942 - £22,308 (actual salary for part time)Plus 15% unsocial hours allowance on top of salary**

South Street is a dynamic, artistically led venue hosting some of the best small-scale touring work from the UK and further afield. We are looking for an equally dynamic and committed individual to join our small team to lead our front of house operation.

We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.

**About the role**

We are looking for someone to create a warm and welcoming environment for customers & visiting artist whilst underpinning that with a methodical and professional approach to the planning and delivery of our events. We pride ourselves on our customer service,so require someone with a passion for working with the public & motivating their team to deliver a high-quality service.

Key areas of responsibility include:

- Managing a team of casual staff, including scheduling rota’s
- Managing the bar operation, including stock ordering
- Contributing to Health & Safety management & implementation
- Supporting the day-today running of bookings and events

You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successfuland vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
**Work Together as one team -**work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do

**Drive Efficiency -**show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential

**Be Ambitious -**be demanding of our own performance - striving to be even better - and be prepared to engage with and challenge leaders in a constructive and positive way

**Make a Difference to Reading -**maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed

**About you**

We’re looking for someone with excellent communication skills, who is comfortable dealing with a wide range of people. You will need to lead a small team of casual staff, liaise with colleagues across services & departments, and deal directly with a widespectrum of the general public. You will need to be able to use IT for vital planning and documentation, as well as for communication.

Specific requirements
- Experience of working in customer service environment, preferably in an arts venue
- Experience of managing staff
- A knowledge of Health & Safety practice
- Excellent communication skills
- Ability to use IT to a good standard
- Able to work evenings and weekends

**Our offer**

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.

It is a requirement of the job to be present at the venue to Duty Manage events but there may be some administrative tasks that can be undertaken at home. A work laptop will be supplied.

A competitive salary alongside a range of benefits including:

- Generous holiday entitlement - 24 days holiday each year plus bank holidays - rising to 32 days after 10 years' service, with the option to buy additional leave
- A wide range of flexible working opportunities
- Local Government Pension Scheme (LGPS)
- Life Assurance - three times your annual salary (for members of the LGPS)
- Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work
- Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax

Closing Date: 5th June

Interview Date: Monday 13th June

Interview Process: Question and answer format