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Field Service Manager

2 weeks ago


Stourbridge, United Kingdom CV TECHNICAL LTD Full time

**Service Manager**

**Stourbridge**

**Up to £40,000**

**Days**

We are looking for a motivated Service Manager to join a market leading CNC machine tool manufacturer. Leading a busy service department of 5 engineers, you will be responsible for all aspects of planned and reactive maintenance within their operation. Withprogressive training and development this company is always looking to enhance its employees and their skill sets, whilst additionally being supported by a welcoming team of engineers. The position will appeal to a strong Service Manager looking for theirnext challenging role within in a secure and stable company.

The Role
- Effectively manage team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
- Offer exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking cate of any customer concerns or complaints quickly and professionally
- Display extensive working knowledge of industry standards and practises
- Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory
- Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service
- Monitoring department issues and client complaints to create methods to lessen recurring issues
- Auditing work customer service to ensure the company's high standards, efficiency, and productivity goals are met.

If you feel this is of interest, please send your CV directly to **Cameron Stevens** at or call for a confidential discussion on.