Caretaker

**Caretaker** Salary: Up to £19,259.68

**Job Type**: Full Time, Permanent
Location: GM North Region
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

Reporting to the Caretaker Working Supervisor, the Caretaker is responsible for maintaining a high standard of cleanliness, safety and repair to our estates, blocks and schemes. You will work within the Repairs team but also closely within the Assets & GrowthDirectorate to ensure we offer attractive places to live and work for our customers and the wider community.

**Key Responsibilities**
- To work collaboratively with colleagues in the Customer Services Directorate to deliver estate based services.
- To carry out block cleaning to a high standard and in accordance with the appropriate specification.
- To demonstrate a proactive approach to fly tipping, recording details of any “hot spot” areas, and investigate the possible perpetrators, challenging customers accordingly, and notifying the Working Supervisor or Neighbourhood Services Manager of reoccurringissues / persistent offenders.
- To ensure schemes, blocks and surrounding areas / estates are kept clean and tidy, and free of rubbish, litter, sharps and any other drug litter.
- To rotate bins regularly to ensure refuse chutes are clear and bulk is prepared for uplift.
- To report any items of disrepair, damage of areas.
- To carry out any minor repairs or proactive maintenance in communal areas.

To be responsible for the safety and security of estates, blocks and schemes including:

- Ensure communal areas are kept clear of any obstruction or fire hazards.
- Supply of grit to schemes, ensuring there is ample supply available to our customers.
- Remove/paint over areas of graffiti.
- Log any communal repairs which need technical or specialist knowledge.
- Report any apparent breaches of tenancy agreement to Neighbourhood Services Managers.
- Identify and escalate any contract management issues to the Caretaker Supervisor
- To act as a point of contact for customer queries when on site.
- To manage customer expectations about the service offer and ensure good communication between the Neighbourhood Services Managers’ and other colleagues within the Customer Services Directorate.
- To challenge customers as appropriate, serve notices and remove items following the end of the notice period. Inform Neighbourhood Services Managers’ and customers of subsequent charges or re-charges.
- To promote a positive image of Great Places through the establishment of good working relationships with customers by being present in our neighbourhoods.
- To ensure all accidents, incidents and near misses are reported to the Caretaker Working Supervisor.
- To ensure comprehensive and timely records are kept of customer contacts and actions.
- Where given use of a company vehicle ensure that this is kept clean, all relevant paperwork is completed and any damage / accidents / incidents reported in the correct manor.
- Take responsibility for all tools, cleaning equipment and plant allocated and liaise with the Caretaker Supervisor to ensure they are maintained in a good working order and stock is replenished as appropriate.
- To comply with and promote the organisations Health & Safety, Equality & Diversity, Lone Working, Safeguarding and Environmental policies / strategies and any other relevant legislation.
- Understand measures which relate to the caretaking service and support the collection of data which shows whether the service is meeting customer need.
- Develop effective networks with relevant organisations to ensure customer and business needs are met.
- To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken.
- Participate fully in projects designed to promote community cohesion and support GPHG Corporate Priorities

**QUALIFICATIONS & PROFESSIONAL MEMBERSHIPS**:

- Educated to a minimum level 2 in English and Maths.
Membership desirable (Institute of Customer Service qualification, CIH qualification).

**EXPERIENCE & SKILLS**:

- Experience of working in a Caretaker/Cleaner role or similar role is desirable.
- Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service.
- A good understanding of health and safety and Safe working practices
- Experience of cleaning and achieving a high standard of clean using different products and techniques, appropriate for the environment, and an understanding of the use of different cleaning chemicals and their associated COSHH regulations.
- Ability to carry out basic administration and able to use Microsoft Office and other IT systems / programmes.
- Experience of basic repairs/ handy man duties within the following trades: Joinery, Plumbing, Plastering, Tiling, Electrical, Painting and Decorating.
- Full driving licence

**Personal Attributes**
- Ability to work as part of a team as well as autonomously.
- Ability to, and comfortable with, making decisions supported by knowledge and experience
- Have a non judgemental approach and respectful of others.
- Willingness to undertake training and to coach others.
- Ability to quickly build rapport
- Possess a good team ethic and the ability to advise and assist others.
- Ability to provide assistance and guidance to customers.
- Professional and value led with integrity, inclusivity and respect for diversity.
- Have a non judgemental approach and respectful of others
- An ability to work in uncertainty and maintain a positive approach.
- Motivation to work in housing services environment, and an ability to form personal and professional boundaries.
- Commitment to work in partnership with others for the benefit of Great Places.
- Ability to work flexibly and when needed outside normal working hours to ensure service continuity.
- Willingness to work unsociable hours and Bank Holidays.

Ref: 201 716