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Library Assistant
2 weeks ago
**bout Us**
The Library Service is statutory and universal, providing access to books and information. Our libraries receive over 3 million visits per year. We promote the benefits of reading for learning, health and wellbeing through campaigns, events and activities.We help people get online and navigate the digital world. We provide targeted services for hard to reach or vulnerable groups and we offer services to support employment and enterprise. Our online platforms attract over 4 million visits per year, offeringa download service for books, newspapers and magazines, plus access to trusted information resources.
For more information about West Sussex Libraries, please visit our **Catalogue home - West Sussex Libraries** page.
**About The Job**
**Interview date**:Wednesday 6th July
We have a full time opportunity for you to join our Library family, located at our Bognor Regis Library.
Our library assistants are the key initial contact delivering a customer-facing library service, helping to deliver a high-quality enquiry service, providing information accurately and signposting to other services.
It's an active role; carrying books, pushing trolleys, lifting boxes and being on your feet for long periods of time.
The job provides variety from welcoming a range of customers, solving basic library queries, helping customers use computers and supporting regular library events.
Our best library assistants are friendly, enthusiastic and resourceful people with excellent digital skills and able to multi-task in a busy library community space.
You will be a keen team player, able to work alongside other services and volunteers providing excellent customer service to the whole range of visitors to the library.
Flexibility is key as one moment you may be helping a customer log-on to the library Wi-Fi and download an eBook, the next leading a Baby Rhyme Time session for parents and babies.
**Timetable**:
Week 1
Monday 08:30 - 18:05, Tuesday 08:30 - 18:05, Wednesday 08:30 - 17:05, Thursday OFF, Friday 08:30 - 18:05, Saturday OFF
Week 2
Monday 08:30 - 18:05, Tuesday 08:30 - 18:05, Wednesday 08:30 - 18:05, Thursday OFF, Friday 08:30 - 17:00, Saturday 08:30 - 17:00
**Experience and Skills**
**Key Skills**:
- Good communication and customer service skills to interact effectively with the general public and experience of providing a service giving basic advice and guidance.
- Experience of team working and the ability to work as part of a team completing shared tasks, including working alongside volunteers and demonstrating an appreciation of their role.
- Good interpersonal skills with the ability to confidently work with children, families and customers of all ages e.g. leading Baby Rhyme Time and reading to groups of young children during story time sessions
- Ability to quickly respond to changes in ways of working and to promote new library initiatives, e.g. helping customers access digital services.
- Ability to demonstrate initiative and judgement whilst working within library practices and procedures e.g. resolve.
**Qualifications and/or experience**:
- 4 GCSEs with A-C passes including Maths and English or equivalent qualification/experience.
**Rewards and Benefits**
As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewardedfor the work they do.
Aside from 24 (full time equivalent) days annual leave, you will also have access to a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our **Rewards and Benefits** page.
**Further Information**
The reference number for this role is **CPP00543**.
