Credit and Collections Coordinator

4 days ago

NewcastleunderLyme, United Kingdom Radwell UKCanada Full time

**_Job Title_**_ - Credit & Collections Coordinator, Fixed Term Contract_

**_ Location_**_ - Newcastle Under Lyme (ST5 9QZ)_

**_ Hours_**_ - Part Time, 20 hours per week_

**_ Salary_**_ - £26,384 Per Annum FTE (£13,192 pro rata)_

**_ About us:_**
- _
- As the world's leading provider of spare parts and repair solutions in industrial electronics, robotics and automation, we have been supporting our customers in maintaining their systems for more than 40 years. Thanks to our constantly growing stock of currently more than 35+ million parts globally and decades of cooperation with well-known manufacturers, our customers benefit from comprehensive solutions and fast response times. We are currently represented worldwide, our HQ is in New Jersey, USA._

**_ About the role:_**

**_ Main duties of the job:_**
- In Radwell, you'll be at the forefront of ensuring timely and accurate cash collection, demonstrating exceptional customer service to our valued clients. Your role extends beyond transactions - encompassing collaboration with internal stakeholders to swiftly resolve disputes and maintain a seamlessly efficient payment process. _
- As a vital member of the team, you'll execute accounts receivable collection according to established credit and collection procedures. Your proactive approach will shine as you regularly review aging schedules, ensuring effective customer contact for collections. The appointed individual will be prompt and precise with documentation of customer interactions whilst keeping records up-to-date, alongside updating and managing customer credit holds which is paramount._
- Your attention to detail will extend to investigating and rectifying billing-related issues, ensuring all communications are accurate. You'll also provide crucial support to our sales team, navigating matters related to credit holds, credit limits, and payments._
- Promoting a collaborative environment, you'll actively participate in monthly credit meetings with the sales team. This combined effort addresses emerging issues, including queries and aged debt. When the need arises, you'll escalate accounts to supervisors and sales, particularly in cases of late payments and potential bad debts._

**_ About you:_**
- _Proficiency in Microsoft Office with a particular focus on Excel. _
- _Previous use of CRM systems._
- _Great attention to detail._
- _Problem solving abilities._
- _Previous experience in a credit & collections role is essential._

**_ What you will receive in return_**_:_
- We are not your typical company, we are a family. A global family that gives you_ a huge network of experts and specialists to work alongside. We have built a business where our employees can thrive. Being part of Radwell International is extremely rewarding (and challenging) as we strive as a team to be the best in our industry, we offer a generous benefits package._

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