Customer Service Agent Export

4 days ago

Feltham, United Kingdom Page Personnel Logistics Full time

The Customer Service Agent Export / Import will be responsible for providing a positive experience when dealing with the company. You will be responsible for providing proactive service and constant communication to all clients.

**Client Details**

A leading Freight company that focuses on staff development. Offering a diverse Supply Chain offering ranging from Air, Road and Sea Freight, Customs brokerage, Contract logistics, projects and much more.

**Description**

The Customer Service Agent Export / Import is primarily accountable for providing customers with a consistent and positive experience.

Your responsibilities will include:

- Delivery of superior customer service,
- Proactive service recovery and constant communication excellence all contributing to the overall customer satisfaction
- You will be at the front line of putting the customer firmly at the heart of the organisation.
- Acts as customer facing front end to all operational processes (front office tasks & actions)
- Acts as key contact for allocated customers
- Accepts and processes customer orders
- Stays informed on shipment and exception status
- Keeps customers up to date on shipment progress
- Passes on leads to Sales

**Profile**

The Customer Service Agent Export / Import will have:

- Freight Forwarding working experience
- Air, Road or Sea Freight knowledge
- Strong Customer Service skills
- Have dealt with Blue Chip Customers
- Live in a commutable area to Feltham

**Job Offer**

Competitive salary

Rewards Systems (Retail, gym, holidays)

Pension

21 days holiday + 8 days bank holidays

Option to look at flexible work times

Option to look at hybrid working (1 day per week from home)

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