Control Centre Operator

We are looking for a Control Centre Operator to join our depot in Tingley, Leeds on a 4-on-4-off shift pattern, mix of days and nights

**What is the purpose of this role?**
The purpose of the role is to direct and record incident response from within the Control Centre and assist the Network Management team in the execution of their duties.
**What does this role involve?**
Deployment of TRISS crews
Deployment of IRT resources
Raising and closing Operations Instructions
Liaison with, and support, to traffic and roadspace coordination team
Effective liaison with third parties
Dealing with customer complaints
Social media
Compliance with relevant Health and Safety legislation
Adherence to Risk Assessments and Method Statements
Take Care reporting and interventions
TRISS responses within timescale
ISU resources mobilised to attend within timescale
Accurate records maintained
Network disruption minimised
Timely and accurate input into IRIS
**What are we looking for?**
Significant experience of working in a Control Centre environment
Experience in highways or traffic management roles
Customer Service related qualification or equivalent
Ability to work under pressure, think clearly and act decisively
Excellent personal organisation skills
Excellent listening and communication skills
Presentation skills
Excellent problem-solving skills with objective analysis driven by customer need
Flexible approach to work
Good foresight and the ability to plan ahead
Uncompromising over achieving customer standards
Receptive to change and committed to continuous improvement
Proactive thinking
Innovative ‘Think outside the box.’
Strength of character to guide others in a clear, concise and fair manner
Good problem solver
Quick learner
Ability to adapt to change
Ability to work unsupervised
The ability to actively influence events
To recognise opportunities and to act on them to improve the experience
Value and respect for others
Ability to work with others to achieve a common goal effectively
Previous experience in a customer service/administration role
Ability to work alone or as part of a team
Ability to work to deadlines
Can-do attitude
Good communication skills to deal with clients and third parties
Able to communicate with members of the public and have the ability to defuse situations
Be flexible concerning working patterns to meet the business needs
Can maintain full focus in a fast-moving business environment.
Client focused approach to delivery
Knowledge of Health and Safety legislation
Use of Airwave
Knowledge of the Trunk Road network
**About Amey**
We’re all originals here and our individuality is an asset. We have unique backgrounds and personalities, which means we all bring different ideas to the table. But we do have one thing in common: we all take personal pride in our public service. With every drop of water and spark of electricity we supply, with every bolt we tighten and with every guiding golden nugget of advice, we better manage the services that we all use and rely on every day, ensuring every household in Britain benefits from our work.
Amey is one of the top five support services suppliers in the UK. We employ 14,000 people, have a turnover of £2.1bn and a strong forward order-book. Every household in Britain benefits from the work we do. We maintain the UK’s road and rail infrastructure, keep schools safe and clean, manage the UK’s defence estate, safely escort prisoners and keep prisons and courts secure. We also collect and process waste, as well as deliver utilities services. All of this is underpinned by our leading consulting capabilities which uses engineering design and data analytics to better manage the services we all use and rely on
As one of us, you can really be you because your individuality is an asset. You’re surrounded by a team of people who want you to grow and embrace new challenges. People who care about your job satisfaction as well as your wellbeing. There’ll be experiences as original as you are, in a career that can feel like many rolled into one. You’ll be stretched but always supported. Whether it’s working on the biggest bridge in the country, learning to get to grips with the latest technology, or just working with a great group of people every day, you’ll find what gets you out of bed in the morning at Amey.
As well as a Competitive Salary, we provide a generous holiday allowance and a wider benefits scheme. We also offer access to training and development and each role follows a career path framework.