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Quality & Development Co-ordinator
2 weeks ago
Our award-winning company based in Maple Cross (Rickmansworth) is looking for highly accurate and confident communicators to join our team as **Quality & Development Co-ordinator**
Paying up to **£28,000**per year with excellent benefits and a generous **27-day holiday** allowance, this is a fantastic opportunity to join our team at a time of rapid expansion in the automotive industry.
Mobilize Financial Services is the financial services partner of the Alliance Renault-Nissan-Mitsubishi brands and have been consecutively awarded **UK Great Place to Work (large company), Great Place to Work for Wellbeing**and**Great Place to Work for Women.**
- Co-ordinate and manage the induction of all new team members to ensure knowledge and skills to a level they can move into their respective areas
- Book and co-ordinate Around the World trips
- Management and scheduling of the Workforce Management for Customer Services, initially manual creation with the requirement to automate into the Genesys platform.
- Working with the Team Leaders and wider management team to provide the data and analytics to ensure staffing levels are appropriate to handle the incoming volumes while also meeting the needs of the advisors and the business.
- Following any changes to procedures, processes or regulations; assess training needs anticipating current and future requirements
- Work closely with Team Leaders to assess individuals' development needs and team training needs following one to ones and skills reviews
- Conduct and co-ordinate training sessions as deemed necessary through learning needs analysis
- Follow up on all training provided to confirm understanding and engagement
- Ensure the department comply with all statutory obligations, procedures and standards. Where it is flagged that this is not met, ensure the relevant Manager is aware
- Ensure knowledge is up to date in relation to Consumer Credit Act, Money Laundering Act, GDPR, FSA, FOS and FLA. And that the department complies with all relevant legislation through quarterly quiz review
- Liaise with quality monitor supplier to organise auditing requirements, feedback and reporting
- Regularly review quality monitoring scorecards and rulesets, updating where necessary
- Support team leaders with monitoring feedback, providing guidance, coaching and action plans where needed
- Manage and update customer letters in respect of Compliance, regulation
**The Offer**
The base salary for this role is up to **£28,000 per annum** plus up to **8% non-contractual bonus**.
- Access to a **company vehicle scheme**:
- **27 days annual leave** plus a half day on Christmas and New Year’s Eve and bank holidays
- **Private health care** for yourself
- Competitive employer contribution pension plan **(7.22%)**:
- Access to our **retail / goods discount voucher scheme** for hundreds of stores / brands
At the start of your employment, you would be expected to work from the office for at least 12 weeks to work through our induction and training process, after which time and with agreement from your line-manager you may be offered the opportunity for **flexible hybrid homeworking.**
Your basic hours of work will be 37.5 hours per week within the normal hours of work
**About You**
As a part of this position, you will promote Mobilize and the alliance brands, exemplifying our values to help grow the business responding to all customer and supplier enquiries in an efficient and courteous manner. To do this we are looking for peoplewho are:
- Highly accurate, with a keen eye for detail and a pro-active approach to solving problems.
- Excellent communicators able to handle a high volume of inbound and outbound calls with autonomy.
- Computer literate with a good general standard of numeracy.
**Working With Us**
Mobilize is present today in over 30 countries across Europe, North Africa, South America, and Asia and takes pride in our pioneering spirit and our agile, enthusiastic people who are at the heart of our business. Our company culture is focused around TheMobilize FS Way and the 6 core values; We Love All Our Customers, We Decide and Do, We Do the Right Thing, We Speak the Truth, We Transform Together, We Make It Simple.
Mobilize Financial Services strives to be diverse and inclusive; a place where we can all be ourselves. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are committed to making a consistent, top-down effort to be role modelson what diversity, inclusion and belonging means in society.
