Transport Support Operator

**Company Description**
Fowler Welch (Part of the Culina Group) operates in the fresh produce sector providing time critical logistics solutions for major retailers, growers and manufacturers across the UK.

At Culina Group we have a winning culture, we believe that our culture is one of the reasons our company continues to thriveA place where you're valued, challenged, and inspired

Our Spalding site have an exciting opportunity for a Transport Support Operator to join our friendly team on a full-time permanent basis.

As the Transport Operator you will be responsible for the performance of the transport function in delivering an efficient, compliant and service-driven operation.

**Shift**: 4 on 4 off, 7am-7pm.

**Key Duties of a Transport Support Operator**:

- Despatching outbound drivers, ensuring that correct paperwork is issued, and that all instructions regarding collections and deliveries are clear and understood.
- Monitoring of vehicle progress at all stages of its journey utilising appropriate systems of telephone.
- Ensuring any delays or issues potentially affecting performance are escalated appropriately.
- Utilise customer or retailer systems to ensure that bookings are made, amended, or progress updated as necessary.
- Assist in resolving operational issues as appropriate, liaising with drivers, customers, delivery points or other stakeholders as required.
- Collating and presenting KPIs or other operational information as directed to demonstrate performance and improvement opportunities.
- Liaise with internal departments as required to ensure performance is optimised, including Warehouse, Finance, Fleet, KAMs.
- Assist other operational departments as directed to ensure operational or legal compliance is to the highest standard. Examples may include assisting with vehicle downloads, vehicle condition checks, investigating incidents, dealing with vehicle breakdowns etc.

**Qualifications**
- Attention to detail / accuracy.
- Ability to work without direct supervision.
- Positive and adaptable attitude.
- Excellent communication skills in order to deliver accurate information.
- Ability to work efficiently and accurately under pressure.
- Effectively prioritise work load in order to meet set deadlines.
- Good standard of computer literacy, particularly MS Office e.g. PowerPoint, Word and Excel.

**Additional Information**
As part of our drive to make** **Fowler Welch** **a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

- ** Annual Leave** - Competitive holiday entitlement.
- ** Pension scheme - **We want colleagues to enjoy a comfortable retirements so we offer a** **great contribution of 4.5**%** employee and 4.5**%** employer.
- ** Life Assurance**:

- x 3 your annual salary.
- ** Wellness - **Via our Employee Assistance Programme** **we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
- ** Eye Care Vouchers -** We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- ** Reward & Recognition -** We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- ** Everyday discounts** - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings