Housing Maintenance Administrator

11 hours ago

West Wickham, United Kingdom Glebe Housing Association Full time

**Purpose of the Role**

To provide a high quality first point of contact for residents, visitors and callers contacting or visiting the Association, with lead responsibility for maintenance administration and reception. As our Housing & Maintenance Administrator, you will provide a comprehensive administrative service within a small housing and maintenance management team and administrative support across departments to maintain service delivery within our head office as required. You will ensure effective management of information and that systems are implemented and maintained to facilitate the work of the Housing and Maintenance Departments.

You will provide a high-quality welcome and first point of contact for residents and other callers contacting or visiting the association. Dealing with a broad range of day to day enquiries, and repairs enquiries from residents, family members and contractors. You will deliver an efficient repair call service, maintain records and databases accordingly. As part of your role you will also cover and support with housing management, leasehold management, letting and sales service to our customers and residents as directed by the Housing Officer.

**KEY TASKS, DUTIES & RESPONSIBILITIES**

Ensure that the all void property is ready to let with all relevant compliance certificates in place as soon as possible. To order all safety or ad hoc check and certification as required, receive certificates and accurately record information on the system and arrange related works if applicable.

To manage all reported maintenance logging these accurately in line with agreed system procedures, ensuring an effective liaison with residents, contractors and relevant other parties to secure access and ensure a timely response to the maintenance request.

Work with Maintenance Manager on review of contractors performance and production of satisfaction surveys and performance reports. Work with our external contractors, monitoring their responses and timeliness as well as collating work orders to invoices for processing by Finance.

Complete resident satisfaction surveys to monitor performance both internal and external.

Work with the Maintenance Manager on the compliance, Health and Safety requirements across our site on a monthly, quarterly, annual basis. Manage and schedule all reactive and planned maintenance for the operative team, scheduling work plans in their diaries well in advance. Support the Manager and Housing Officer in ensuring we achieve required turn around times on our voids to the GHA lettable standard. With the Housing Officer complete estate inspections and action plans. Support with facilities management across the site and in particular in the Head Office.

Maintain an effective key management system, ensuring general, void and tenanted keys are securely held and correctly tracked at all times. To handle all the administration relating to regular team meetings, including booking meeting rooms, circulating all papers and taking minutes. Manage resident enquiries, queries and complaints, relating to maintenance.

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00 per year

**Benefits**:

- Canteen
- Company pension
- Free parking
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kent: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 3 years (required)

Work Location: In person

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