Hotel Night Porter

1 week ago

Peterborough, United Kingdom Orton Hall Hotel and Spa Full time

To succeed in hospitality you need to be enthusiastic with a sense of fun and a desire to look after our guests as if they are family.

If this statement describes you then we would like to talk and we are looking for new people to join our team.

Orton Hall Hotel is a beautiful country House set in 20 acres of parkland on the outskirts of the wonderful city of Peterborough.

With an award winning restaurant, an on site pub, Spa and leisure club, we are able to offer everything that the discerning travel wants and needs and we do this with style, quality and a sense of fun and pride.

You will need to be available to work late shifts and weekends.

This is a permanent vacancy therefore unfortunately we are not looking for summer workers

**We are looking to serve, fresh local food in a professional but relaxed manner.**

**These are the accountabilities that we judge our team on**

**Target: To attend work as rostered in a timely and presentable manner**
- Be aware of weekly rotas
- To know expected standards of uniform
- To understand procedures for rota and holiday required

**Target: To assist in service delivery during your shift whilst maintaining operational standards**
- Being aware of expected customer arrival times and necessary cover
- To serve on the bar or at the table as part of the operations team
- Assisting with room set up
- Ensure customer feedback is positive and promotes further business

**Target: To comply with all departmental and company standards**
- Carry out duties in department as directed by supervisors
- To be aware of and achieve company standards
- To be aware of departmental costs and minimise as far as possible

**Target: To provide a health, secure and safe place for both customers and colleagues and comply with all local and legal laws**
- Keeping up-to-date with all relevant legislation
- Be aware of all legal notices displayed in the workplace
- To keep a diligent approach to Health and safety
- To report all near misses and Health and safety issues to line managers.
- To be aware of and adhere to all Health and safety requirements

**Target: To acknowledge all guests and look to show them the WOW**
- Attend and engage with all company training
- To volunteer feedback to your HOD and help in making the department the best it can be.
- To speak to all guests and understand individual requirements

**Target: To be current and comply with all necessary and relevant legal requirements**
- Keeping up to date with all relevant legislation
- All legal and company notices displayed
- Review of all national and local requirements
- Attending required legal trainings
- Holding necessary licenses

**Job Type**: Zero hours contract

**Salary**: £11.42 per hour

**Benefits**:

- Discounted or free food
- On-site parking

Schedule:

- 8 hour shift
- Holidays
- Night shift
- Weekend availability

COVID-19 considerations:
We are following all Government guidance and that of the UK Hospitality bodies

Ability to commute/relocate:

- Peterborough PE2 7DN: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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