Guest Service Agent

2 weeks ago

Birmingham, United Kingdom Pentahotel Full time

Could you be our friendly face for pentahotel Birmingham?

pentahotel Birmingham is looking for dedicated professionals to join our friendly and well regarded Front of House team as Guest Service Agents, Nights. Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether it’s the hotel’s retro and relaxed ambience, the casually dressed professional staff team or the console games being played in the lounge; this is a fun place to work and a fabulous place for guests to enjoy.

You will ideally have experience within a similar role or have worked in customer service.

**Key responsibilities**
- Checking guests in and out of the hotel
- Dealing with guest enquiries
- Taking payments
- Liaising with the appropriate departments to maintain a high quality service for our customers
- Knowledge of OPERA
- Serving food and drinks to our guests

**Attributes**
- A warm, confident and friendly approach
- Self-motivated and enthusiastic
- Dedicated and committed
- Organised, methodical and fun
- Ability to keep calm under pressure
- Sound administration skills

**This is how we work together**
- A competitive salary
- An international working environment where you get to know other cultures
- An additional day off for your birthday
- Free 2 night stay each year in any Penta hotel
- Casual dress code

If this sounds like you, please get in touch. Your future with Penta Hotels begins here.

**Job Type**: Part-time

**Salary**: £17,971.00 per year

Expected hours: 32 per week

Schedule:

- Night shift

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: PB27

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