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Customer Service Apprentice

2 weeks ago

Hartlepool, United Kingdom NEWLOOK FASHION Full time

You are customer-obsessed and passionate about fashion. You're genuine about wanting to deliver a shopping experience that helps our customers express their individuality, personality and unique style through fashion. You'll be part of a team that has fun, supports each other and delivers results.What will the apprentice be doing?
- Building close relationships to create our best work, together
- Role-modelling our behaviours and demonstrate how proud you are to work for New Look
- Being confident to express your ideas and opinions
- Seeking out opportunities to learn and stretch yourself to fulfil your future potential
- Showcase your personality, bringing fun and energy to the team around you
- Ensuring the store environment is safe for our customers and colleagues by understanding your responsibility to follow all H&S procedures
- Making our customer feel lke they are shopping with one brand whether it's online or instore, ensuring a seamless customer journey
- Maintaining a great looking store that excites our customers, making them come back again and again

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful applicant will complete and obtain a Customer Service Praticioner Level 2 Qualification through Learning Curve Group.

You will be taught through
- 4-6 Weekly 1-2-1 Sessions with your tutor
- 20% Off The Job Training
- The course is a 14-17 months programme

Please use this link to find out more about the qualification - Customer Service Practitioner Apprenticeship (learningcurvegroup.co.uk)

**Here's a flavour of some of our perks and benefits below**:

- 40% Staff Discount
- Privilege Vouchers (25% discount for friends and family)
- 20 days Annual Leave (increasing to 22 after 2 years, 23 days after 3 years)
- 24 hour GP via Retail Trust Partnership
- Staff reward system (cashback)

**Job Types**: Full-time, Apprenticeship

Pay: From £12,480.00 per hour

Expected hours: No less than 38 per week

**Benefits**:

- Employee discount
- Health & wellbeing programme
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person