Customer Service Advisor

2 weeks ago


Kent, United Kingdom Connect2Staff Full time

This is an exciting role working for a luxury e-commerce business, that has been established for over 20 years

You will be joining as a Customer Service Advisor, being the point of call for all incoming customer queries

Duties will include:

- Answering calls with customer queries
- Handling social media enquiries
- Chasing deliveries and updating customers of time-frames
- Dealing with any order queries
- Escalating complaints

It is essential that you have previous experience in an office-based customer service role as you will need to hit the ground running. It is essential that you are professional with a good work ethic and excellent communication skills.

This is a very high-end company and therefore your communication style verbally and non-verbally must be articulate, stylish, and confident.



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