Perinatal Outpatient Administration Assistant

2 days ago

Walsall, United Kingdom Black Country Healthcare NHS Foundation Trust Full time

An exciting opportunity has arisen for an enthusiastic, highly motivated full time administrative assistant to join our busy Perinatal Service.

**Some duties of the job**:

- To demonstrate good customer care skills, maintaining the dignity and value

of each individual and present a positive image of the Trust at all times.
- To provide a reception/Outpatients service for patients, staff and other

external visitors. Redirecting or arranging for them to be escorted to the
appropriate area.
- To arrange and receive other services required to support patients e.g.

interpreters, arrange transport.
- To operate the Trust’s patient administration system (Rio) on a daily basis by inputting and retrieving information relating to patient events. This to include: - a) checking of system for patients’ details b) registration of patients c) making follow up appointments d) record clinic attendances e) generation of correspondence f) cancel and re-arrange clinics and appointments g) to ensure that all patient details are up-to-date
- To prepare for out-patient clinics, ensuring that health records required are available.
- Ensure all appointments have had an outcome completed and have been closed in a timely manner to ensure deadlines for inputting are met.
- To deal with telephone queries and/or redirect to appropriate area.
- To work in other health record areas and bases as and when required, including bases in Sandwell, Walsall, Dudley and Wolverhampton.
- To be responsible for the locking and unlocking of the reception / Outpatient areas.
- Liaise as necessary with Consultants, Care Coordinators, Archiving Services, GP’s as well as a range of other health professionals and departments within the Trust (for example, the wards, other specialties, IM&T) to ensure that the department interfaces efficiently with them.
- To follow laid down procedures for emergency systems e.g., fire, personal alarms
- To assist in dealing with the post within the health records service, including receiving, opening and taking action on post as appropriate and sending out external post.

**Person specification**

**Essential criteria**
- GCSE English (Grade 9 - 4) or equivalent or relevant experience
- Experience as a receptionist and/or dealing with members of the public.

**Desirable criteria**
- NVQ 2 in customer service or equivalent qualification
- Previous experience of working in a Mental Health environment.

**Job Types**: Permanent, Full-time

**Salary**: £20,270.00-£21,318.00 per year

**Benefits**:

- Additional leave
- Childcare
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Sick pay
- Store discount
- Wellness programme

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Walsall, WS2 9XH: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Administrative: 1 year (preferred)

Licence/Certification:

- NVQ 2 in customer service or equivalent qualification (preferred)

Work Location: One location

Reference ID: 285-9265-MH

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