Telecare Support Response Officer Se

1 week ago


Peckham, United Kingdom Daniel Owen Ltd Full time

**Telecare Support Response Officer (TSRO)**
**South East London**
**£17ph**
**Monitoring Response Team**

**About the Service**

SMART is a key service that provides a 24/7 365 day alarm monitoring and response service to circa 6,000 vulnerable people. Service users have pendant alarms and other Telecare devices to request assistance in a crisis e.g., where the client has fallen. SMART team officers monitor activations from clients and arrange assistance as necessary. Where it is appropriate to provide welfare assistance and support, a Telecare Support and Response Officer (TSRO) will be deployed. Due to the life-critical nature of the service, SMART works closely with the London Ambulance Service (LAS), the Police and Fire Service from time to time.

**Essential Requirements**
- Up to date First Aid Training by a reputable UK provider.
- Fire Evacuation Awareness training
- Understanding of lifting techniques, as some of our clients will require assistance, when fallen
- Submit to an Enhanced DBS Checks required for the role
- Excellent communication skills.
- A good understanding of and empathy with regard to the needs of vulnerable people. In particular older members of the community.
- The ability to think clearly and remain calm in difficult situations.
- A clean current UK driving license and the ability to drive in Central London.
- Able to work shifts, as required.
- Carry out call monitoring duties as required.

Additional Information



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