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Project Support Officer

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Peterborough, United Kingdom Green Energy Switch Full time

Green Energy Switch (GES) are a dynamic, versatile company that delivers a broad range of energy services across the UK; specialising in working with social landlords and local authorities. Established in 2006 GES is a subsidiary of environmental charity Peterborough Environment City Trust (PECT). Any profits made by GES are gifted back to PECT to help fund its vital work.

100% of our team would recommend GES as a great place to work and we are looking for a new member to join our growing team

We offer a hybrid working policy, along with many other benefits. We also have incredibly positive staff survey results year on year.

Role responsibilities:

- To support the day to day operations of the office
- To deal with correspondence and telephone calls for enquiries, dealing with clients and resolving queries
- To manage the data contained in our online portal
- Receive, record and process all data and information from partner organisations and ensure that this is passed on to the supply partners within agreed timescales
- Provide energy services advice and relevant information to tenants, staff of partner organisations and members of the public
- Key account management of allocated partners, monthly calls to partners, creating reports and ensuring that they are well informed and happy with the service we provide
- To undertake mail shots and sales calls as required
- Assist the Project Coordinator with the development of new projects and initiatives
- Work through large amounts of energy bills, making sure that the bills are worked out accurately.

Required Criteria
- Previous work experience within an office environment, minimum 1 years’ experience
- An administrative or sales background
- Able to work under pressure, a good multitasker with the ability to work to targets and deadlines
- Excellent IT skills, Microsoft word/excel/outlook
- Highly organised with the ability to manage working on several projects at the same time
- A professional telephone manner when making and receiving customer calls
- Experience of working in the energy industry-desirable
- Proactive and able to work on own initiative and prioritise own workload
- A self-starter that can quickly pick up processes

**Job Types**: Full-time, Permanent

**Salary**: Up to £21,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- Work from home

Schedule:

- 8 hour shift