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Branch Assistant

2 weeks ago

Newcastle upon Tyne, United Kingdom Ramsdens Financial Ltd Full time

**Ramsdens needs you**

If you are looking for a career with a company that cares about their employees, a company that gives job security/satisfaction, a company that offers career development and a company that offers a competitive salary/bonus/benefits scheme then you have found the right business in Ramsdens.

Ramsdens have 151 branches spread across England, Scotland & Wales. We are a trusted and diversified multi service retailer who provide foreign currency exchange, retail jewellery and pawnbroking services and we have continued our exciting expansion in 2021 with branches opening in even more locations.

**Our 2021 staff survey confirmed that**:

- _84% of the staff who completed the survey said they look forward to coming to work and are enthusiastic about the job that they do_
- _90% said that their branch/department is a happy working environment _
- _86% of staff believe that they have job security at Ramsdens_

We have been around since 1987 and since then have gone from strength to strength growing to over 150 stores. We are passionate about delivering fantastic customer service which has been the secret to our success.

We need dynamic, motivated and customer focused team players with a drive to succeed to join our Ramsdens family and ensure our continued success. Building strong and lasting customer relationships with your great personality and excellent product knowledge so that every customer leaves remembering their Ramsdens experience for all the right reasons.

**What is in it for you?**

Aside from a competitive base salary we offer multiple fantastic (and achievable) bonus schemes across our different product areas which means our teams are rewarded for the great work that they put in. We offer amazing discounts across all of our services, additional holidays for each of your first 5 years working with us plus a holiday for your birthday each year too.

If you want to advance at Ramsdens, we will help you get there, there is nothing stopping you becoming one of our future senior managers.

**Location**:Benwell, Newcastle

**Job Title**:Branch Assistant

**Hours**:25 hrs over 5 days

**Salary**:£9.60 - £10 + bonus

Full induction, uniform and training will be provided.

**Essential attributes of the Branch Assistant**:

- Serve customers in line with Company processes and procedures, offering the best possible service and ensuring customer requirements are met at all times
- Have previous experience of working in a small team. Show willingness to help and support team goals
- Be able to demonstrate how you manage your day to day priorities either at work or home
- Able to work to targets and follow agreed negotiation techniques
- Show an understanding of the practical meaning of 'the customer always comes first’
- Can take instruction and communicate confidently with colleagues and customers
- Have basic knowledge of both the operation of a PC and keyboard skills
- Be well presented
- Actively promote the brand inside and outside of work
- Be willing to learn
**Desirable attributes of the Branch Assistant**
- Be able to demonstrate how you have made a contribution to a successful team
- Be able to demonstrate how you have managed your own priorities in a work situation
- Previous experience of selling within a retail or financial services environment
- Have previous face-to
- face customer experience. Can clearly articulate your opinion of excellent customer service
- Have good listening skills. Be able to solve basic customer and colleague communication issues
At Ramsdens we pride ourselves on great customer service, so whether you are serving members of the public in a branch or supporting the branch staff in a head office position. Our goal is to educate and develop our people so that they all become ambassadors for the business.

**How we will use this information about you**

To check your eligibility to work in the UK, assess and confirm your suitability for employment and manage the recruitment process

This information may be shared with members of our recruitment team and will not be shared for marketing purposes. For further information on our privacy notice please follow visit our Ramsdens4Cash.co.uk website, view our careers page and select 'Applicant Privacy Notice'

**Job Types**: Part-time, Permanent
Part-time hours: 25 per week

**Salary**: £9.60-£10.00 per hour

Additional pay:

- Bonus scheme

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- Referral programme
- Sick pay
- Store discounts
Schedule:

- Day shift

**Education**:

- GCSE or equivalent (preferred)
**Experience**:

- Retail sales: 1 year (preferred)