Case Administrator-hmp Dovegate

**Job title**: Case Administrator
**Location**: HMP Dovegate, Uttoxeter
**Salary**: £21,224 per annum, plus Serco benefits
**Working hours**: Full-Time, 40 hours per week
HMP Dovegate is a category B male establishment prison based on the Staffordshire/Derbyshire border near Uttoxeter. The operational capacity is for 1100 prisoners and it takes a whole team of people to keep the facility safe, secure and in proper working order.
As our Case Administrator you will be required to assist the Prison Offender Managers with administration duties. This will include generating and safe handling of all documentation relating to offenders residing and of all new arrivals at HMP Dovegate. You will also ensure a high level of security and confidentiality is maintained in relation to staff and prisoners, and that all information, both written and oral, is treated confidentially. A key element of this role is computer based working therefore you will need to possess high level office base skills.
As the Case Administrator your key accountabilities will be:

- To provide clerical and administrative support for all areas of the department. You will be responsible to effectively communicate internal partners and external agencies.
- To ensure at all times that all records are completed to high standard of accuracy on the relevant computer systems, and appropriate local recording systems, including manual and electronic files.
- To work as part of the team in an efficient and professional manner.
- To work closely with Prison Offender Managers/Supervisors to assist with the administration for all transfers, new receptions into custody and discharges. This will include producing licences for offenders post release.
- To develop you knowledge and skills of the job role both in situ and through training, have an understanding of all relevant procedures and provide help and support in all areas of the function.
- An essential element of the role is to carry out sentence calculations in line with the PSI guidelines, on completion of training you will be required to maintain your competency levels.
- To administer all systems within the OMU in support of Prison Offender Managers/Supervisors
- Produce reports as requested, and maintain accurate records of all actions taken.
- Ensure you are aware of and work within the legislation of the Health and Safety at Work Act, with particular attention to the safe systems of work applicable to your area.
- Initiate and collate reports for forwarding to relevant internal departments and external agencies within specific time scale.
- Daily filing and archiving of records, including the control and security of prisoner files.
- To operate the PNC machine producing reports as necessary if appropriately trained.
- You will be required to schedule reports to internal departments to allow process for sentence planning meetings/parole dossiers/re-categorisation as required per PSI guidelines.
- Be flexible in your approach - you will be required to support all OM areas
- To undertake the duties required as Parole Clerk as indicated in PSO 6000
- Identify those prisoners eligible for parole and start to process in line with the timetable, including requesting reports for parole dossier
- Compile parole dossiers in line with PSO 6000 and ensure that it reached the Parole Board Secretariat by the target date of at least 12 weeks before Parole Eligibility Date
- To advise Offender Supervisors when the parole commences for offender on their caseload; to ensure sufficient time in given for the completion of parole reports

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- Accurately, record and maintain the monthly parole data that is to be supplied to the hub managers

**What you need to do the job**
**Essential**:

- Excellent administration skills / experience of working in busy office environment
- Excellent communication skills both written and oral
- High level skills with Microsoft Word and Excel
- GCSE passes in English and Mathematics
- Sentence Calculation Level 1 (After Training and to Remain Competent)

**Desirable: *
- An understanding of Offender Management Unit work
- Previous experience of working with Offenders

**Why Serco?*
Meaningful and vital work: As part of a highly collaborative team, you’ll be able to strongly influence hiring managers efforts that help us deliver vital services.
A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won’t be hard to find.
Great people: You’ll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.**What we offer*
- Competitive salary
- Up to 6% contributory pension scheme
- An autonomous and supportive culture
- The chance to make a positive difference to public sector services

**About Serco*
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for