Front Office Supervisor

**Front Office Supervisor**: **The Queens Hotel**: **Salary**:£26000** **Job Type**:Permanent** **Hours**:Full-time** **Town**:Leeds***: Located in the heart of Leeds, The Queens Hotel is a place like no other. Marrying authentic art deco glamour with on-trend fittings and furnishings, this newly refurbished city-centre retreat offers style and comfort in equal measure. We are currently recruiting for a **Front Office Supervisor** to join our Truly Talented team. Reporting directly to the Front Office Manager, this is an exciting role for a talented individual looking for career growth and a new challenge in a fast-paced, busy, hardworking team environment. **What we offer** - £AMOUNT per annum OR £AMOUNT per hour - CONTRACT TYPE & HOURS Permanent, full-time contract (40hrs per week) OR Permanent, part-time contract (NUMBER hrs per week) OR Various flexible hours available **Benefits** - Hotel discounts across all Axiom Hospitality hotels - colleague rates and up to 50% discount on F&B; - 28 days holiday, including bank holidays, increasing yearly to 33 days; - Discounts across retail, restaurants, events and more through our benefits & rewards portal; - Access to our Employee Assistance Line to support your Mental Health and Wellbeing; - Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay; - Yearly complimentary Axiom Xcape stayover after one year of service; - A growing team with great training, progression, and promotion opportunities; - Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire; - Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more **Your role** As a **Front Office Supervisor**, you assist with the day-to-day running of the reception and supervise the department in the absence of the manager. You will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times. You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone. You’ll work in a busy and hardworking team environment, where you’ll continually learn and develop. Responsibilities of a **Front Office Supervisor** will include but are not limited to: - To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach; - To be confident in assisting in the smooth running of the department, assisting with rotas, appraisals and training of colleagues; - To take pride and ownership of the smooth running and efficient organisation of the Reception in line with established procedures and standards; - To establish a good relationship with colleagues showing teamwork and flexibility to assist in solving problems and answering queries; - To work with all other departments in a suitably respectful, courteous and helpful manner; - To establish a courteous, helpful, and friendly attitude toward all guests at all times and to be confident in using guest names at every available opportunity; - To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow-up using your integrity; - To ensure correct hand-over procedure of the day’s business with regard to cover and cashiering; - To be aware of complaints/problems and bring them to the attention of the Front Office and Duty Manager and to offer assistance using your integrity; - To promote the company values and behaviours at all times. The ideal person for this role will be enthusiastic about change, focused on details and trusting. **The core skills and experience required to succeed** - Truly passionate about the Hospitality Industry; - Previous experience as a receptionist or reception supervisor is required; - Ability to understand our guests’ needs to create exceptional service experiences, that result in lasting memories; - Outstanding customer service skills with the ability to anticipate guests’ needs; - A strong leader capable of motivating and influencing others to work to defined procedures and standards; - Excellent personal presentation; - Ability to function independently with a minimum of supervision; - Excellent communication skills, the ability to communicate verbally and in writing; - To be an enthusiastic team player with a flexible approach. Having these core skills will put you one step further to joining Axiom Hospitality and The Queens Hotel. **Opportunities for all** At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are commi