Spa Apprentice

**We are searching for outstanding individuals to join our dynamic, passionate and fun team. We are looking for The Best of the Best - could this be you?**

**As an award-winning employer, we will invest in you; supporting your personal growth with training and development paths and we'll celebrate and reward your success along the way**

**Read on, it just keeps getting better...**

**In return for your hard work and commitment we offer**:

- Enhanced pay
- Service Charge (Tronc) earn up to an additional £3,000 per year
- Company sick pay for up to 4 weeks
- Annual party, family fun days, award dinners - we love to celebrate
- Up to 30 days annual leave, increasing with length of service
- Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
- FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV.
- Investment in personal growth through Apprenticeship, Training Courses and Development Programmes.
- Can't wait until pay day? Wage Stream allows you to pay yourself when you need it
- Hospitality Rewards include FREE Employee Assistance Programme from Day 1
- Local discounts on gym memberships
- Complimentary counselling sessions to support mental health
- Wellbeing App with a range of support such as podcasts, fitness videos, recipes
- **AND MUCH MORE...........**

**CORE VALUES**

Our Core Values shape our company culture and impact our business strategy. They help us create a purpose, improve team cohesion and create a sense of commitment in the workplace.

**Empathy**Caring and understanding about another person's perspective or circumstance **Collaboration**Working as a team, listening and supporting each other to reach our collective goal **Drive**The desire to achieve high standards at all times and keep going, no matter what challenges we encounter/face **Trust**Honest, reliable and accountable do what we say we'll do **Passion**A love for doing what we do, and doing it with positivity and enthusiasm.

**JOB SUMMMARY**

Responsible for the execution of excellent presentation of the spa and facilities, delivering an outstanding guest experience for guests and members at all times, facilitating a personalised, professional, warm and consistent service whilst ensuring the effective operation, development and profitability of the spa, maximising retail and service opportunities at all times.

**Key Responsibilities**:

- Provide the highest level of service to guests at all times
- Greet and manage guests and show around the facilities and dealing with questions and queries as required in a friendly and efficient manner.
- Perform any required physical checks to ensure that the areas are to Rudding Park's expected standards of excellence, and report any maintenance faults as soon as they arise.
- To ensure clean and dirty laundry are turned around efficiently and ensure the lockers and changing rooms are fully stocked as per procedure with towels/robes/flip flops.
- To ensure all public areas are kept well maintained, clean and stocked.
- To perform guest orientations.
- To circulate the spa looking after the guests and ensuring the facilities are clean and tidy.
- Responsible for undertaking procedures throughout the Spa facility including in relation to Plant, thermal and hydrotherapy experiences, changing rooms and poolside standards
- To interact and communicate effectively with all team members of the spa and all members of the hotel team
- Ensure water tests are carried out effectively and on-time.
- To attend any product training ensuring Continuous Professional Development and raise any training needs to the Spa Manager
- To ensure that all health and safety procedures are adhered to and these procedures are followed. Accidents and hazards must be recorded and reported immediately.
- To adhere to the spa dress code and be professionally presented at all times. Hair must be clean and neat.
- Assist with any other duties as required by spa management.

**_Retailing & Upsell_**
- To ensure that sales tools (consultation forms, prescriptions, brochures, samples etc) are effectively utilised at all times to facilitate the sales process.
- To be completely knowledgeable about all retail products and spa services and make suggestions for improvement, expansion and/or creation of new services.
- To actively up-sell spa treatments.
- To achieve Service and retail sales targets as set by the Spa Manager
- Be responsible for Health and Safety as an individual and also to work colleagues, guests and the business reporting concerns through the Health and Safety processes and procedures
- Ensure Continuous Professional Development of self, including attending required training courses and seeking means of developing within the busines